Medical Receptionist

Cleanslate Centers Inc; Scranton (Lackawanna County); On-site; USD 19,000 - 29,000; Full time

Job summary

CleanSlate Centers is seeking a Medical Receptionist to be the first point of contact for patients and visitors. You will manage front desk operations, patient check-ins, and scheduling, while ensuring accurate insurance and demographic details.

The role requires at least 1 year in a fast-paced medical office, strong customer service, and proficiency with EMR systems and Microsoft Office. Attention to detail and compassionate patient support are essential.

Qualifications

• Minimum High School Diploma required; an Associate degree is preferred.
• Experience in a fast-paced medical office is required (1+ year).
• Customer service experience and a professional demeanor are essential.
• Proficiency with EMRs, Microsoft Office, and phone systems is expected.

Responsibilities

• Greet patients and visitors warmly, setting a positive tone.
• Manage front desk operations, check-ins, and scheduling.
• Verify and update insurance and demographic details at visits.
• Assist with prior authorizations and patient financial responsibilities.
• Support confidentiality and professional communication.

Skills

Customer service

Attention to detail

Organization

Communication

Education

High School Diploma

Associate degree

Tools

EMR systems

Microsoft Office

Phone systems

Job description

About CleanSlate:Join us at CleanSlate Centers, where your work transcends typical healthcare by profoundly impacting lives and restoring communities. As a national leader in innovative addiction treatment, you’ll be part of a pioneering team dedicated to breaking the chains of addiction and offering renewed hope to thousands. Now more than ever, your role is essential in creating a welcoming, efficient, and compassionate experience for every patient. Step into a career with purpose—where each day, your support helps change lives.What You’ll Do:As a Medical Receptionist, you’ll be the first point of contact for patients and visitors—setting the tone for a positive care experience. You’ll manage front desk operations, patient check-ins, and scheduling, playing a key role in our day-to-day flow and operational success.Key Responsibilities:Greet patients with warmth, compassion, and professionalismConfirm and update insurance and demographic details at each visitSchedule and coordinate provider appointments, adjusting as neededAssist patients who missed appointments to encourage treatment continuityHandle prior authorizations and explain patient financial responsibilitiesDistribute, verify, and scan forms, including handbooks and intake documentsCollect co-pays and process payments; set up payment plans when neededMaintain a clean, organized front office and uphold patient confidentialityProvide courteous, effective communication by phone and in personParticipate in team huddles and contribute to a supportive work environmentWhat We’re Looking For:High School Diploma required; Associate degree preferred1+ year of experience in a fast-paced medical office requiredCustomer service and/or healthcare experience strongly preferredProficient with EMRs, Microsoft Office, and phone systemsStrong communication, attention to detail, and organizational skillsCompassionate mindset and a desire to support patients in recoveryWhy CleanSlate?Monday–Friday scheduleGenerous PTO, floating holiday, and paid company holidaysMedical, dental, and vision benefits + 401(k) with company matchCompany-paid life and disability insuranceBe part of a mission-driven team making a real impactReady to greet your next opportunity with purpose? Apply now and grow with CleanSlate Centers.