Medical Receptionist

Cleanslate Centers; Scranton (Lackawanna County); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Generous PTO and holidays

Medical, dental, vision benefits + 401

Life and disability insurance

Job summary

CleanSlate Centers in Scranton, PA is hiring a Medical Receptionist to be the friendly first contact for patients and visitors. You will manage front desk operations, patient check-ins, scheduling, and basic administrative tasks to ensure a smooth daily workflow.

Ideal candidates have a High School diploma, 1+ year experience in a fast-paced medical office, and proficiency with EMRs and Microsoft Office. This on-site role offers a Monday–Friday schedule with benefits and opportunities to support

Qualifications

• High School Diploma required; Associate degree preferred
• 1+ year of experience in a fast-paced medical office
• Customer service and/or healthcare experience preferred
• Proficient with EMRs, Microsoft Office, and phone systems
• Strong communication, attention to detail, and organizational skills

Responsibilities

• Greet patients with warmth, compassion, and professionalism
• Confirm and update insurance and demographic details at each visit
• Schedule and coordinate provider appointments
• Assist patients who missed appointments to encourage treatment continuity
• Handle prior authorizations and explain patient financial responsibilities
• Distribute, verify, and scan forms, including intake documents
• Collect co-pays and process payments; set up payment plans
• Maintain a clean, organized front office and uphold patient confidentiality
• Provide courteous, effective communication by phone and in person
• Participate in team huddles and contribute to a supportive work environment

Skills

Customer service

Medical office experience

EMR proficiency

Microsoft Office

Communication skills

Attention to detail

Organizational skills

Education

High School Diploma

Tools

EMR software

Microsoft Office

Job description

Job Details

Level: Experienced

Job Location: Scranton Lackawanna - Scranton, PA 18504

Position Type: Full Time

Education Level: High School

Salary Range: $19.00 - $20.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Health Care

About CleanSlate

Join us at CleanSlate Centers, where your work transcends typical healthcare by profoundly impacting lives and restoring communities. As a national leader in innovative addiction treatment, you’ll be part of a pioneering team dedicated to breaking the chains of addiction and offering renewed hope to thousands. Now more than ever, your role is essential in creating a welcoming, efficient, and compassionate experience for every patient. Step into a career with purpose- where each day, your support helps change lives.

What You’ll Do

As a Medical Receptionist, you’ll be the first point of contact for patients and visitors- setting the tone for a positive care experience. You’ll manage front desk operations, patient check-ins, and scheduling, playing a key role in our day-to-day flow and operational success.

Key Responsibilities

• Greet patients with warmth, compassion, and professionalism
• Confirm and update insurance and demographic details at each visit
• Schedule and coordinate provider appointments, adjusting as needed
• Assist patients who missed appointments to encourage treatment continuityHandle prior authorizations and explain patient financial responsibilities
• Distribute, verify, and scan forms, including handbooks and intake documents
• Collect co-pays and process payments; set up payment plans when needed
• Maintain a clean, organized front office and uphold patient confidentiality
• Provide courteous, effective communication by phone and in person
• Participate in team huddles and contribute to a supportive work environment

What We’re Looking For

• High School Diploma required; Associate degree preferred
• 1+ year of experience in a fast-paced medical office required
• Customer service and/or healthcare experience strongly preferred
• Proficient with EMRs, Microsoft Office, and phone systems
• Strong communication, attention to detail, and organizational skills
• Compassionate mindset and a desire to support patients in recovery

Why CleanSlate

• Monday-Friday schedule
• Generous PTO, floating holiday, and paid company holidays
• Medical, dental, and vision benefits + 401(k) with company match
• Company-paid life and disability insurance
• Be part of a mission-driven team making a real impact