Medical Receptionist

TEEMA; San Francisco (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

TEEMA is seeking a Healthcare Administrative Coordinator / Patient Services Representative to join an onsite team in San Francisco. This temp-to-hire position supports multiple healthcare service lines and focuses on delivering a positive patient experience while handling daily admin tasks.

Responsibilities include check-in/out, scheduling across service lines, handling calls, coordinating with clinicians, processing forms, and maintaining supplies; you will work with another onsite admin and

Qualifications

• Experience in healthcare administrative, medical office, patient services, or similar is strongly preferred.
• Direct patient interaction and high level of service is a plus.
• Familiarity with EMR systems, particularly Epic, is preferred.
• Strong scheduling, organizational, and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with patients, clinicians, and admin team.
• Ability to manage competing priorities in a busy environment.
• Proactive problem-solving and teamwork in a collaborative onsite setting.

Responsibilities

• Check patients in and out with a welcoming, professional experience.
• Schedule appointments and manage waitlists across several service lines.
• Answer and respond to calls forwarded by the call centre.
• Review scheduling requests and ensure proper appointment types.
• Ensure paperwork and consent forms are completed prior to visits.
• Respond to patient messages in a timely, courteous manner.
• Coordinate communication across service lines for continuity of care.
• Fax documentation to patients, facilities, and other parties.
• Order, organize, and maintain office supplies.
• Collaborate with onsite administrator, Medical Assistants, clinicians, and staff.
• Identify workflow or patient-service issues and proactively address them.
• Perform additional admin and operational duties as assigned.

Skills

Scheduling

Customer Service

Communication

Multitasking

Interpersonal Skills

Proactive problem-solving

Tools

Epic EMR

MS Office

Job description

We are seeking a highly organized, personable, and proactive Healthcare Administrative Coordinator / Patient Services Representative to join a busy onsite healthcare team. This position plays an important role in creating a positive patient experience while supporting the day-to-day administrative needs of multiple healthcare service lines.

This is an onsite, temp-to-hire opportunity for a candidate who demonstrates a strong fit with the workflow, team environment, and client culture. All patients served at the facility are employees of the client organization.

Key Responsibilities

Check patients in and out while providing a welcoming, professional experience.

Schedule appointments and manage waitlists across multiple healthcare service lines.

Answer and respond to calls forwarded by the call centre.

Review scheduling requests and ensure patients are booked for the appropriate appointment and service type.

Ensure required paperwork, consent forms, and other documentation are completed prior to patient visits.

Respond to patient messages in a timely, courteous, and professional manner.

Coordinate communication between different healthcare service lines to support continuity of care and an efficient patient experience.

Fax documentation and correspondence to patients, healthcare facilities, and other appropriate parties.

Order, organize, and maintain office supplies.

Work collaboratively with the second onsite administrator, Medical Assistants, clinicians, and other members of the healthcare team.

Identify workflow or patient-service issues and proactively work toward solutions.

Perform additional administrative and operational duties as assigned.

Qualifications

Previous healthcare administrative, medical office, patient services, or similar experience strongly preferred.

Experience working directly with patients and delivering a high level of customer/patient service is a strong plus.

Familiarity with Electronic Medical Record (EMR) systems, particularly Epic, is preferred.

Strong scheduling, organizational, and multitasking abilities.

Excellent verbal and written communication skills.

Strong interpersonal skills with the ability to communicate effectively with patients, clinicians, and administrative team members.

Ability to manage competing priorities in a busy, multi-service healthcare environment.

Proactive problem-solving skills and the ability to recognize needs without always waiting for direction.

Comfortable working as part of a sizeable, collaborative onsite team.

Professional, courteous, dependable, and patient-focused.

This position is 100% onsite at the client facility and supports several healthcare service lines available to client employees, including:

Primary Care

Chiropractic Care

Physical Therapy

Therapy/Behavioral Health Services

Additional onsite health and wellness services

The successful candidate will work closely with another onsite administrative team member as well as Medical Assistants and healthcare providers across the various service lines.

Temp-to-Hire Opportunity

This position is intended to be temp-to-hire. Candidates who demonstrate strong performance, reliability, proactive problem-solving, excellent patient service, and alignment with the team's workflow and company/client culture may be considered for long-term employment.