Medical Receptionist

Pediatric Associates; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated front desk coordinator to join their team. In this full-time position, you will play a crucial role in providing exceptional customer service to patients and visitors, ensuring a welcoming atmosphere. Your responsibilities will include checking in patients, managing their information, and facilitating smooth communication between staff and patients. This role offers a unique opportunity to work in a dynamic environment where your contributions directly impact patient care and satisfaction. If you have a passion for helping others and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Minimum of 1 year experience in a medical office setting preferred.
• Active and valid driver’s license required upon hire.

Responsibilities

• Check-in and check-out patients, updating necessary information.
• Verify patient insurance and collect payments.

Skills

Customer Service

Medical Terminology

Communication Skills

Attention to Detail

Computer Proficiency

Education

High School Diploma

Experience in Medical Office

Tools

Document Management System

Computer

Scanner

Fax Machine

Job description

Schedule - Shift - Hours

Full Time - Days

Job Description

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with pertinent information and follow-up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all duties that may be assigned.

1. Check-in patients upon arrival, updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and obtaining signatures on consents and health questionnaires.
2. Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal details, completed forms, and schedule follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients if insurance is inactive or PCP is inappropriate.
4. Post patient charges and payments, and reconcile charges and payments.
5. Scan and upload documents into the Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain a clean work and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

Experience

Minimum of 1 year experience in a medical office setting preferred.

Licensure/Certification

Active and valid driver’s license required upon hire and throughout employment.

Knowledge, Skills, and Abilities

• Ability to learn and practice Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal skills for effective communication.
• Ability to read, comprehend, and follow oral and written instructions.
• Knowledge of computer systems and medical terminology is desirable.
• Effective interaction and supportiveness with staff, maintaining professionalism.
• Provide excellent customer service, greet and receive patients and visitors professionally and friendly.
• Maintain professional phone skills and etiquette, speaking clearly and concisely.
• Good judgment and confidentiality in handling patient information.
• Ability to file alphabetically and numerically.
• Experience with computers, scanners, printers, fax machines, etc.

TYPICAL WORKING CONDITIONS

• May rotate between office and remote/telework settings.
• Travel to other office locations (15%-20%) with reimbursement as per company policy.
• Designated float staff will be assigned to multiple locations as applicable.

Physical and Other Requirements

• Operating a computer, manual dexterity, reaching above shoulder, lifting/carrying up to 10 lbs, standing.
• Vision, hearing, touch, smell, and ability to wear PPE.

Performance Requirements

Adhere to organizational security policies and protect sensitive information, including ePHI and PHI, in compliance with relevant regulations.