Medical Receptionist

Pediatric Associates; Winter Garden (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider is seeking a Medical Receptionist to join their team. The role involves greeting patients, managing appointments, and ensuring a smooth check-in and check-out process. Ideal candidates will have excellent customer service skills and experience in a medical office setting. The position may require some travel between locations and offers a part-time schedule.

Qualifications

• Minimum of 1 year experience in a medical office setting preferred.
• Active and valid driver’s license required upon hire.

Responsibilities

• Check-in and check-out patients, updating necessary information.
• Collect payments and provide visit summaries.
• Verify patient insurance and maintain a clean work area.

Skills

Communication

Customer Service

Medical Terminology

Tools

Computer Systems

Document Management System

Job description

Schedule - Shift - Hours

Part Time - Days

Job Description

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with pertinent information as well as follow-up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all duties that may be assigned.

1. Check-in patients upon arrival, updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consent forms and health questionnaires.
2. Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal details, completed forms, and schedule follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients with inactive insurance or inappropriate PCP.
4. Post patient charges and payments, and reconcile charges and payments.
5. Scan and upload documents in the Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain a clean work area and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

Experience

Minimum of 1 year experience in a medical office setting preferred.

Licensure/Certification

Active and valid driver’s license required upon hire and throughout employment.

Knowledge, Skills, and Abilities

• Ability to learn and practice Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal skills for effective communication.
• Ability to read, comprehend, and follow oral and written instructions.
• Knowledge of computer systems and medical terminology preferred.
• Effective interaction with staff, supporting a professional working relationship.
• Excellent customer service skills; greeting and receiving patients/visitors professionally and friendly.
• Maintaining professional phone etiquette, speaking clearly and concisely.
• Good judgment and patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience with computer systems, scanners, printers, fax machines, etc.

TYPICAL WORKING CONDITIONS

May rotate between office and remote/telework settings. 15-20% travel to other office locations with reimbursement per company policy. Designated Medical Receptionist float staff will be assigned to multiple locations as applicable.

Physical and Other Requirements

• Operating a computer, manual dexterity, reaching above shoulder, lifting/carrying up to 10 lbs., standing.
• Vision, hearing, touch, smell.
• Ability to wear PPE.

Performance Requirements

Adhere to organizational information security policies and protect sensitive information, including ePHI and PHI, in accordance with policies and regulations.