Medical Receptionist

Herrera Ortho LLC; Roselle Park (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Herrera Ortho LLC in Roselle Park, NJ, seeks a full-time Medical Receptionist to own the front desk and manage patient interactions. You will greet patients, schedule appointments, collect demographics and insurance details, and ensure smooth reception for our orthopaedic practice.

The ideal candidate is bilingual (English/Spanish), excels in customer service, and is proficient with MS Office/GSuite and scheduling software, while handling confidential medical information with care.

Qualifications

• Bilingual in English and Spanish is required.
• Friendly, customer-oriented with a welcoming demeanor.
• Reliable with attention to patient confidentiality.
• Proficient with Microsoft Office and Google Suite.
• Experience with scheduling software and updating patient records.

Responsibilities

• Managing the front desk & coordinating patient care
• Directing traffic; answering the phone and transferring calls
• Welcoming patients and scheduling appointments; verifying insurance
• Maintain schedules, collect demographics and new patient packets
• Maintain patient records and ensure accuracy in EMR/SAS platforms
• File and retrieve patient records; share updates with referral sources
• Distribute faxes to the intended parties
• Maintain office workflow and suggest improvements
• Complete delegated tasks from doctor and practice manager
• Protect patient rights and confidentiality
• Must travel to East Brunswick office twice monthly

Skills

Bilingual EN/ES

Customer service

Communication

MS Office & GSuite

Scheduling software

Medical records

Tools

Scheduling software

G Suite

EMR systems

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development

We are a busy Orthopaedic Surgery & Sports Medicine practice based in Roselle Park, NJ. We are looking for a full-time Medical Receptionist (36-40 hours weekly) to join our team. The ideal candidate will take ownership of the front desk and successfully manage reception for our practice. You will be the first employee to interact with our patients & referral sources. As the first impression of our practice, customer service will be your top priority!

You Must Be

• Engaging and genuinely interested in exceeding the expectations of patients and referral sources
• Friendly with an outgoing personality; a sincere desire to know patients by name
• Bilingual; must be able to effectively communicate (oral & written) in English & Spanish
• Computer Savvy- able to use Microsoft Office & G Suite, knowledge of scheduling software, and be able to efficiently update patient medical records
• Trustworthy- promptly follow through on promises made to patients & referral sources, be committed to completing job responsibilities without the need for micromanaging
• Flexible- being a small business often means having to take an “all hands on deck” approach

Job Responsibilities Include

• Managing the front desk & coordinating patient care
• Directing traffic; answering the phone and quickly transferring calls to the appropriate person
• Welcoming patients by greeting them in-person and on the phone; quickly schedule appointments and obtain necessary insurance & appointment information.
• Keep patient appointments on schedule by confirming all appointments, collecting patient demographics & new patient packets prior to arrival, monitoring patient arrivals & departures, and alerting the doctor to service delays
• Maintaining patient records by obtaining, recording, and updating personal, financial, insurance & medical information, and ensuring all information in SAS platforms is accurate and updated promptly
• Ensure availability of treatment information by quickly filing and retrieving patient records, sending out patient care updates to referral sources and facilities (physical therapy)
• Distributing faxes to the intended parties
• Maintaining the operational workflow of the office by following policies & procedures and providing feedback on changes that will help the office run more efficiently
• Promptly completing delegated tasks from the doctor and practice manager
• Protecting patients’ rights by maintaining confidentiality of all patient information

Must be able to travel to our East Brunswick office 2 times per month to oversee the front desk.