Medical Receptionist

Talentify; Marietta (GA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Training & development

Wellness resources

Employee discounts

Flexible schedule

Health insurance

Dental insurance

Retirement benefit

Great small business work environment

Job summary

American Family Care (AFC) is seeking a medical receptionist to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. You will manage patient flow and provide positive patient relations throughout the visit.

The role requires a High School diploma or equivalent, basic computer skills, and a customer-focused mindset. Prior medical clerical experience is preferred, with opportunities to grow within a nationwide urgent care network.

Qualifications

• High School graduate or equivalent
• Basic computer knowledge (Microsoft Office) and data entry accuracy are required
• Strong customer service and communication skills preferred

Responsibilities

• Greet patients and check them in/out
• Verify insurance information and collect payments
• Maintain patient records accurately and securely
• Balance daily charges and reconcile receipts
• Respond to patient needs and schedule follow-ups
• Prepare registration packets and needed documents
• Ensure smooth patient flow and uphold service standards
• Handle documentation and close daily tasks

Skills

Customer service

Attention to detail

Phone etiquette

Basic computer skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

• Paid time off
• Training & development
• Wellness resources
• Employee discounts
• Flexible schedule

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.