Medical Receptionist

MultiCare Health System; Puyallup (WA); On-site; Full time

Job summary

An established healthcare provider is seeking a Medical Receptionist to serve as the first point of contact for patients. This engaging role involves greeting patients, managing phone communications, and performing various front office tasks in a fast-paced environment. Ideal candidates will possess strong customer service skills and previous experience in a clerical or medical setting. Join a dedicated team committed to providing exceptional care to children and families in a supportive environment. If you're passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Medical Benefits

Dental Benefits

Retirement Benefits

Paid Time Off

Employee-Centric Culture

Qualifications

• 1+ year of clerical/receptionist experience or 6 months in a medical setting.
• Excellent customer service and communication skills required.

Responsibilities

• Greet patients and assist with scheduling and registration.
• Handle phone calls and direct inquiries appropriately.

Skills

Customer Service Skills

Clerical Skills

Office Procedures

Education

High School Diploma

Medical Office Assistant Certificate

Medical Assistant Certificate

Health Unit Coordinator Certificate

Tools

Basic Office Equipment

Job description

Where Kids and Families are Always First

MultiCare Mary Bridge Children’s Hospital is the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington’s South Sound Region dedicated to a comprehensive network of health services for children and adolescents. Our vision is to be the highest quality and safest place for children to receive care, where every child has a medical home and is supported by nationally recognized services and experience.

Mary Bridge Children’s multi-disciplinary approach to care includes pediatric experts for emergency services, inpatient care, and outpatient specialty clinics, all specializing in kids and their unique needs. We’re continually recognized as a ‘Top Children’s Hospital’ by The Leapfrog Group, an independent hospital rating organization.

FTE: 0.01, Shift: Day, Schedule: Clinic Hours - on call

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Why Mary Bridge Children's?

• Mission-driven: Partnering for healing and a healthy future for the patients and communities we serve
• Award-winning: Named ‘Top Children’s Hospital’ for five years by the Leapfrog Group; physicians consistently named on ‘Top Doctors’ lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune
• Growing: New pediatric hospital facility and medical office building opening in 2026
• Leading research: MultiCare Institute for Research & Innovation partners with our pediatric providers, offering ground-breaking research and clinical trials
• Employee-centric: MultiCare is consistently ranked among “America’s Best Employers by State” by Forbes
• Lifestyle: Live and work in the Pacific Northwest surrounded by breathtaking mountain, forest and water views

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.86 - $28.58 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.

Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

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We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran, sexual orientation, marital status, genetic information, gender identity or expression, or any other characteristic protected by federal, state, or local laws.