Medical Receptionist

ChenMed LLC; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

ChenMed LLC is seeking a Medical Receptionist (Care Facilitator) for our West Philadelphia location. This role is crucial in managing patient interactions and ensuring a smooth operational flow. The ideal candidate will possess excellent customer service skills and some medical experience, contributing to our mission to transform healthcare for seniors. We offer competitive compensation and opportunities for growth in a supportive environment.

Benefits

Competitive compensation

Comprehensive benefits

Career growth opportunities

Positive work environment

Qualifications

• 1 year of experience in a medical setting required.
• Graduation from a Medical Assistant program preferred.

Responsibilities

• Interact with patients, check-in/out, schedule appointments.
• Ensure organization in clinic lobby and manage schedules.
• Verify patient insurance and assist with follow-ups.

Skills

Exceptional customer service skills

Knowledge of medical insurance

Strong verbal and written communication skills

Attention to detail

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Graduation from a Medical Assistant program

BLS certification

Job description

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Medical Receptionist (Care Facilitator) at our West Philadelphia location is one of a patient’s first contacts with our ChenMed family and serves as a patient advocate delivering exceptional customer service. The role involves checking patients in and out of the clinic and providing basic secretarial and administrative support. A successful Care Facilitator is committed to superior service and views every interaction as an opportunity to build trust with patients.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Greet patients, record information, check-in/check-out, schedule appointments, and maintain lobby organization and cleanliness.
• Manage schedules for PCP and Specialists, ensuring top patients are scheduled every 13 days.
• Use computer systems to update patient information, print forms, respond to emails, and prepare New Patient packets. Ensure contact information is accurate.
• Make "love" calls, send birthday and greeting cards to patients.
• Answer phones, take messages, and direct them appropriately.
• Communicate information about clinical personnel to patients and others.
• Verify insurance, collect copays, and assist with scheduling follow-ups and referrals.
• Escort patients to exam rooms and ensure their comfort.
• Act as HEDIS champion by monitoring scheduled patients' needs and reporting on hospitalizations and other metrics.
• Gather patient feedback during checkout and escalate issues if needed.
• Participate in daily and weekly team huddles.
• Coordinate transportation, including managing driver lists, medication and grocery deliveries, and scheduling Uber/Lyft rides.

Other responsibilities may include:

• Maintain confidentiality of patient information.
• Review and verify patient data for accuracy.
• Transmit correspondence via mail, email, or fax.
• Perform additional duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Exceptional customer service and a passion for serving others.
• Knowledge of medical insurance and EMR systems.
• Familiarity with ChenMed’s products, services, policies, and procedures.
• Proficiency with phones, computers, and basic IT systems.
• Professional communication skills.
• Attention to detail and accuracy.
• Strong listening and verbal/written communication skills.
• Positive attitude and professionalism.
• Proficiency in Microsoft Office Suite.
• Willingness to travel up to 10% regionally.
• Fluency in English, spoken and written.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or equivalent required.
• Graduation from a Medical Assistant program preferred.
• At least 1 year of experience in a medical setting required.
• BLS certification preferred.

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our approach improves health and well-being. We’re growing rapidly to serve more seniors.

Join us for a rewarding career with great compensation, benefits, and growth opportunities. Make a difference every day in people’s lives.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

About Us

Who We Are
ChenMed is a family-owned, family-oriented organization committed to bringing superior healthcare to moderate-to-low-income seniors.

Our vision
To positively change American healthcare through primary care innovation for the neediest populations.

Our mission
To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff, and patients, and delivers superior outcomes and a compassionate experience. We aim to create a healthcare system tailored to our patients’ needs through dedicated doctors, a supportive team, and customized technology, achieving value through innovation, resourcefulness, and accountability.

Our patient promise
You are the reason we are here. Your healthcare and well-being are our focus. We will care for you in good times and in times of need, like family.