Medical Receptionist

Pediatric Associates; Orlando (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Medical Receptionist Floater to join their team. This role involves greeting patients, managing check-ins and check-outs, and ensuring a smooth flow of operations across multiple locations. The ideal candidate will possess excellent customer service skills, a strong understanding of medical terminology, and the ability to handle sensitive information with care. This position offers a part-time schedule with the opportunity to make a meaningful impact in patient care. If you thrive in a dynamic environment and enjoy working with people, this is the perfect opportunity for you!

Qualifications

• 1+ years experience in a medical office setting preferred.
• Proficient in grammar, spelling, and verbal skills for communication.

Responsibilities

• Check-in and check-out patients, updating necessary information.
• Collect payments and provide visit summaries and follow-up appointments.

Skills

Customer Service

Verbal Communication

Medical Terminology

Computer Skills

Confidentiality

Education

High School Diploma

Experience in a Medical Office

Tools

Document Management System

Computer System

Scanner

Printer

Fax Machine

Job description

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• Boca Raton, Boynton East, Boynton West, Wellington, Royal Palm, and West Palm
• Schedule - Shift - Hours: Part Time - Days

We are looking for a Rockstar Full-Time Medical Receptionist!

This is a Medical Receptionist Floater position for the Palm Beach County Area (Boca Raton, Boynton East, Boynton West, Wellington, Royal Palm, and West Palm). They will primarily be floating within these offices but may also be required to cover locations outside the listed offices.

Full-Time Schedule:

Monday through Friday 7:45-12:00
Every other Saturday, 7:45-12:00

PRIMARY FUNCTION

Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.
2. Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
4. Post patient charges and payments. Complete charge and payment reconciliation.
5. Scan and upload documents in Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain clean work area and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

Upon hire, and for the duration of the employment period, driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
2. Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
3. Ability to read, comprehend, follow oral and written instructions.
4. Knowledge of computer and medical terminology desired.
5. Interact effectively, supportively with staff & maintain a professional working relation.
6. Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
7. Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.
8. Use good judgment & maintain patient confidentiality.
9. Must be able to file alpha and numerically.
10. Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

May rotate working in the office and remote/telework.

15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.

Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.

OTHER PHYSICAL REQUIREMENTS

1. Vision
2. Sense of sound
3. Sense of touch
4. Sense of Smell
5. Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.