Medical Receptionist

Macon & Joan Brock Virginia Health Sciences at Old Dominion University; Norfolk (VA); On-site; USD 34,000 - 50,000; Full time

Job summary

An established industry player is seeking a Medical Receptionist to join their dynamic team. This role involves greeting patients, managing appointments, and ensuring smooth front office operations in a busy medical environment. The ideal candidate will have strong customer service skills and clerical experience, contributing to a welcoming atmosphere for patients. If you are detail-oriented and thrive in a collaborative setting, this opportunity offers a chance to make a meaningful impact in healthcare. Join a team dedicated to providing exceptional care and support to patients and their families.

Qualifications

• Prior office/clerical experience required.
• Experience in a medical practice preferred.

Responsibilities

• Greet and check-in patients in a courteous manner.
• Verify patient information and collect copays.
• Schedule appointments and maintain task lists.

Skills

Customer Service

Clerical Skills

Patient Registration

Insurance Verification

Education

High School Diploma

Medical Office Experience

Tools

Electronic Medical Record (EMR)

IDX System

Job description

Medical Receptionist

Position Number: 50860A

Department: OB/GYN

Compensation Min: USD $34,289.00/Yr.

Category: Administrative/Clerical

Location: US-VA-Norfolk

Type: Regular Full-Time

Overview

Responsible for greeting patients, answering the telephone, scanning pertinent patient data into the electronic medical record, checking patients in and out, verifying patient insurance and referrals, and scheduling appointments for Maternal Fetal Medicine, OB Generalist, and Uro-gynecology office.

Responsibilities

1. Greet and arrive patients in a courteous and timely manner.
2. Check-in and check-out patients, obtain referrals when appropriate, schedule outside appointments with specialists when requested, and handle hospital consults.
3. Register existing and new patients, verify demographics and insurance, determine insurance copays, and collect money and copays to send to the Medical Group; post all payments collected into IDX.
4. Answer incoming calls and handle by transferring, entering a message in the EHR when appropriate.
5. Complete intake sheet on new patients.
6. Check out patients and schedule follow-up appointments.
7. Schedule/reschedule clinic and ancillary testing appointments.
8. Maintain task list in the electronic medical record and assist with reports as needed.
9. Call patients for bumped appointments.
10. Obtain authorizations and referrals from physician's offices.
11. Verify patient information for accuracy.
12. Scan patient data into EMR daily.
13. Ensure compliance with Policies and Procedures within the Department of Maternal Fetal Medicine, OB/GYN, and EVMS Policies and Procedures.
14. Perform other duties as assigned, related to front office and administrative tasks according to departmental needs.

Qualifications

Prior office/clerical experience required. Experience in a medical practice preferred. Previous front desk customer service experience will be considered. Must be a professional, customer service-oriented individual.