Medical Receptionist

American Family Care; West Hartford (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading urgent care facility as a Medical Receptionist, where you will be the first point of contact for patients. This role involves verifying insurance, providing financial counseling, and ensuring exceptional patient service. You will manage front desk operations and maintain patient records while adhering to HIPAA regulations. The position offers a full-time schedule with flexible shifts and numerous benefits, including health insurance and paid time off. Be part of a mission to deliver excellent healthcare in a caring environment.

Benefits

Health Savings Account (HSA)

Life & Disability Insurance

401(k)

Competitive salary

Paid time off

Training & development

Employee discounts

Qualifications

• Experience with insurance verification and medical billing required.
• Detail-oriented with accuracy in data entry.

Responsibilities

• Verify insurance coverage before services to prevent claim denials.
• Greet patients professionally and manage front desk operations.

Skills

Insurance Verification

Customer Service

Problem Solving

Data Entry

Education

High School Diploma

Tools

Medical Billing Software

EMR Systems

Job description

Join to apply for the Medical Receptionist role at American Family Care.

Benefits:

• Health Savings Account (HSA)
• Life & Disability Insurance
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Role Overview

We are seeking a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. Your role will involve insurance verification, financial counseling, and providing exceptional patient service to ensure smooth clinic operations and financial health.

Responsibilities

1. Master Insurance Verification: verify coverage before services, prevent claim denials, maximize revenue.
2. Financial Counseling: explain costs and billing processes clearly to patients.
3. Solve Billing Problems: identify and resolve insurance discrepancies proactively.
4. Drive Patient Satisfaction: deliver excellent service during financial conversations.
5. Be the Face of AFC: greet patients professionally and warmly.
6. Manage Front Desk: process payments, schedule appointments, check-ins.
7. Protect Patient Information: maintain records and follow HIPAA regulations.

Qualifications

• Experience with insurance verification and medical billing (required).
• Ability to explain complex insurance concepts empathetically.
• Detail-oriented with accuracy in data entry.
• Experience as a Medical Receptionist, Administrative Assistant, or in Customer Service in a medical setting.
• Familiarity with medical billing software and EMR systems.
• Strong problem-solving skills and positive attitude.

Benefits & Perks

• Medical, Dental & Vision Insurance (after 30 days)
• Mental Health & Prescription Coverage
• HSA with employer contributions
• Disability & Life Insurance
• 401(k) with Employer Match
• Paid Time Off (starting at 152 hours/year)
• Employee Assistance Program
• Uniform Allowance, Verizon Discount, and more

Details

• Location: State-of-the-art urgent care facility
• Schedule: Full-time, flexible shifts (evenings/weekends)
• Requirements: High school diploma; X-Ray Tech, Medical Assistant certification a plus

Join Us

Help patients live life uninterrupted. Apply today and be part of our mission to provide excellent healthcare in a caring, accessible environment. AFC is an Equal Opportunity Employer, committed to diversity and inclusion.