Medical Receptionist

Valley Medical Group, P.C.; Easthampton (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in the Pioneer Valley is seeking a Medical Receptionist for their Family Practice team in Easthampton. This role offers a dynamic work environment with responsibilities including patient check-in, managing phone calls, and documenting interactions. The ideal candidate will have a high school diploma, customer service experience, and the ability to multitask effectively. Benefits include medical plans, 401(k) matching, and paid time off.

Benefits

Medical, Dental & Vision Plans

401(k) with Company Match

Health Savings & Flexible Spending Accounts

Paid Time Off and Holidays

Company-Paid Disability and Life Insurance

Voluntary Insurance Options

Wellness Program

Employee Assistance

Free Parking

Qualifications

• At least 2 years of customer service experience.
• Ability to multitask and prioritize.

Responsibilities

• Answer and direct phone calls.
• Patient check-in and check-out.
• Document interactions in the EMR.

Skills

Customer Service

Multitasking

Prioritization

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Multiline Phones

Job description

Join to apply for the Medical Receptionist role at Valley Medical Group, P.C.

Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group serving over 55,000 patients across four locations in the Pioneer Valley.

Valley Medical Group is seeking a Medical Receptionist to join our Family Practice team at the Easthampton Health Center. This is a dynamic environment offering an excellent opportunity!

Position Details:

• Location: Easthampton
• Hours: 40 hours/week, generally Monday-Friday between 8am-6pm, with occasional rotating weekend shifts. Exact schedule to be discussed at interview.

Job Responsibilities:

• Answer and direct phone calls
• Patient check-in: obtain demographic info, verify insurance, collect payments, provide forms
• Patient check-out: schedule follow-up appointments
• Document interactions in the EMR
• Manage reception inboxes and portal messages, respond to questions, schedule appointments

Qualifications:

• High school diploma or GED
• At least 2 years of customer service experience
• Ability to multitask and prioritize

Preferred Qualifications:

• Experience as a medical receptionist or in a front office role
• Experience with Electronic Medical Records (EMR)
• Experience handling multiline phones

We encourage applicants who may not meet all preferred qualifications to apply or inquire, as we often have multiple openings and consider candidates for various roles.

Benefits:

• Medical, Dental & Vision Plans
• 401(k) with Company Match
• Health Savings & Flexible Spending Accounts
• Paid Time Off and Holidays
• Company-Paid Disability and Life Insurance
• Voluntary Insurance Options
• Wellness Program, Employee Assistance, Free Parking

Our Commitment:

Valley Medical Group values diversity, inclusion, and employee engagement. We promote a respectful, fair, and dignified workplace, fostering a culture of health equity and high-quality patient care through various initiatives and feedback mechanisms.