Medical Receptionist

MHC Mental Health Cooperative, Inc.; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a caring and innovative team at a leading mental health cooperative dedicated to serving individuals with serious mental illness. As a Medical Receptionist, you will play a crucial role in coordinating appointments and providing essential administrative support to our dedicated medical staff. This position offers a unique opportunity to work in a collaborative environment where your contributions directly impact the lives of those we serve. If you thrive in a fast-paced setting and are passionate about making a difference, this role is perfect for you!

Benefits

Medical Insurance

Vision Insurance

Health Savings Account

Pet Insurance

Short- & Long-Term Disability

403b Retirement Plan

Calm App for mental health

Qualifications

• High school diploma or GED required.
• Previous health care administrative experience preferred.

Responsibilities

• Coordinate scheduling of appointments for consumers and Medical Operations.
• Provide administrative support to Medical Operations staff.
• Maintain friendly customer service attitude.

Skills

Customer Service Skills

Communication Skills

Time Management

Organizational Skills

Education

High School Diploma or GED

Job description

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title: Medical Receptionist

Schedule: Monday-Friday, 8:00 AM - 4:30 PM (onsite)

Location: 269 Cumberland Bend, Nashville, TN 37228

JOB SUMMARY: This position is responsible for the coordination of scheduling appointments for consumers and Medical Operations.Assist with administrative support to Medical Operations staff.

RESPONSIBILITIES:

Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff.Assure a system of communication of these appointments to appropriate staff.

Schedule transportation for return appointments when necessary via assisting consumers in communicating with internal and external transportation companies.

Answer phones promptly and courteously, retrieving messages when needed.

Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations.

Prepare and distribute daily appointment schedules to physicians, nurses and appropriate staff.

Ensure that consumers are checked. Leave no consumer waiting for an extended period of time without checking on them.

Present and maintain friendly customer service attitude.

Provide administrative support to Medical Operations staff as coordinated through the Clinic Administration Team to include faxing, filing and distributing the mail.

Keep the lobby, kitchen area and desk area neat and clear of boxes and other clutter.

Assist with insurance verification, scanning insurance cards, verifying coverage, and reporting any errors.

Collect co-pays and makes change.

Performs other duties as assigned.

REQUIREMENTS:

High school diploma or general education degree (GED)

Previous health care administrative experience preferred

Valid Tennessee Driver’s License

Acceptable Motor Vehicle Report (MVR)

Acceptable Criminal Background Investigation

Personal Automobile Insurance

ABOUT YOU:

Customer Service/Approachability Skills

•Builds appropriate rapport with consumers and teammates

•Maintains friendly customer service attitude

•Is pleasant and gracious

•Ability to listen well and with interest

Communication

•Able to communicate with diverse others

•Notifies supervisor of concerns, issues or ideas

•Schedules PTO in advance

•Completes tasks necessary as assigned

Time Management/Organization

•Schedules appointments correctly and quickly

•Able to prioritize

•Able to multi-task

Team Oriented

•Assists other AA’s with front desk responsibilities as needed

•Assists MHC clinic and other departments as needed

•Flexible to changes

BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

Medical Insurance/Prescription Drug Coverage

Health Savings Account

Vision Insurance

Pet Insurance

BasicLifeand AD&D Insurance

Short- & Long-Term Disability

Supplemental Life Insurance

Cancer Insurance

Critical Illness Insurance

403b- Retirement Plan

Calm App for medication and mental health

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.