Medical Receptionist

Mental Health Cooperative; Murfreesboro (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading organization as a Medical Receptionist in Murfreesboro, TN. This role involves coordinating appointments, providing administrative support, and ensuring excellent customer service. Ideal candidates will have a high school diploma and prior healthcare experience. Enjoy a supportive workplace with a focus on inclusion and diversity.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Coverage

Retirement Plans

Gym Discounts

Qualifications

• Previous healthcare administrative experience preferred.
• Valid Tennessee Driver’s License required.

Responsibilities

• Coordinate appointment scheduling for consumers and Medical Operations.
• Provide administrative support to Medical Operations staff.
• Maintain a friendly customer service attitude.

Skills

Customer Service

Communication

Time Management

Dependability

Education

High school diploma or GED

Job description

Join to apply for the Medical Receptionist role at Mental Health Cooperative

Ranked one of Tennessee’s top places to work, MHC is a unique organization with an intentional and outstanding company culture, where clients and associates are treated equally.

Mental Health Cooperative, Inc. (MHC), established in 1993, serves individuals with severe and persistent mental illness, expanding services to children and adolescents across Middle and East Tennessee with multiple satellite offices.

Our mission is to support and treat those challenged by serious mental illness and poverty. We are based in Nashville but serve numerous communities including Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a caring, collaborative, innovative, and energizing team, this could be a great opportunity for you!

Job Title:

Medical Receptionist (Murfreesboro, TN)

Schedule:

Monday-Friday, 8:00 AM - 4:30 PM (onsite)

Job Summary:

This position involves coordinating appointment scheduling for consumers and Medical Operations, along with providing administrative support to Medical Operations staff.

Responsibilities:

1. Maintain and coordinate scheduling of new and return appointments, ensuring effective communication among staff.
2. Arrange transportation for return appointments as needed, assisting consumers with communication with transportation providers.
3. Answer phones promptly and courteously, and retrieve messages as needed.
4. Manage professional calendars and schedules for Medical Operations.
5. Prepare and distribute daily appointment schedules to staff.
6. Ensure consumers are checked and attended to promptly, avoiding extended wait times.
7. Maintain a friendly customer service attitude.
8. Provide administrative support such as faxing, filing, and mail distribution.
9. Keep the lobby, kitchen, and desk areas tidy.
10. Assist with insurance verification, including scanning insurance cards, verifying coverage, and reporting errors.
11. Handle co-pays and make change as needed.
12. Perform other duties as assigned.

Requirements:

1. High school diploma or GED.
2. Previous healthcare administrative experience preferred.
3. Valid Tennessee Driver’s License.
4. Acceptable Motor Vehicle Report (MVR).
5. Acceptable Criminal Background Investigation.
6. Personal Automobile Insurance.

About You:

Customer Service/Approachability Skills:

• Builds rapport with consumers and teammates.
• Maintains a friendly customer service attitude.
• Is pleasant and gracious.
• Listens well and with interest.

Communication:

• Communicates effectively with diverse individuals.
• Informs supervisor of concerns, issues, or ideas.

Dependability:

• Schedules PTO in advance.
• Completes tasks as assigned.

Time Management/Organization:

• Schedules appointments efficiently.
• Maintains front desk flow.
• Prioritizes and multi-tasks effectively.

Team Orientation:

• Assists colleagues with responsibilities as needed.
• Supports other departments and adapts to changes.

Benefits:

Mental Health Cooperative offers a comprehensive benefits plan including medical, dental, vision, pet insurance, life and disability coverage, retirement plans, mental health apps, and gym discounts.

We embrace inclusion, diversity, and equal opportunity, committed to building a team with varied backgrounds, perspectives, and skills. We do not discriminate based on race, gender, age, disability, or other protected statuses.