Medical Receptionist

TEKsystems; Milford (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking Medical Receptionists for a large hospital in Milford, MI. This role involves responding to inquiries, educating members on policies, and ensuring compliance with standards. Ideal candidates should have significant experience in medical reception and customer service. The position offers a competitive hourly wage and various benefits, with a focus on professional development.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• 4+ years of Medical Receptionist experience required.
• Course in Medical Terminology within six months post-employment.

Responsibilities

• Respond to inquiries by telephone, mail and in person.
• Educate members on policies and procedures.
• Document all incoming inquiries accurately.

Skills

Customer Service

Medical Terminology

Education

Associate's Degree

Job description

*TEKsystems is looking to hire several Medical Receptionists for a large hospital out of Milford, MI!*
***If you have 4+ years of Medical Receptionist / Medical Office experience where you had to verify medical insurance, and can work the M-F 8:30a-6p shift, please send your most updated resume to rsison @ teksystems.com - resumes submitted to the email will be reviewed first prior to applications submitted here***
*Job Description:*
Schedule: 13-week contract with possibility of extension, M-F 8:30a-6p
-Respond to inquiries by telephone, mail and in person; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures; direct inquiries to supporting departments for appropriate action and resolution.
-Educate existing and potential members on policies, procedures, product offerings, benefit plan and coverage provisions related to all HAP products.
-Document all incoming inquiries accurately in to track member inquiry history and trends.
-Practice and maintain confidentiality to Privacy and HIPAA regulations.
-Proactively seek training and development to enhance skills and abilities.
-Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; contact members (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry.
-Interact with support departments in a professional manner to ensure member needs are met.
-Develop and maintain strong business relationships with inter-departments; continue to self-educate on changes in policies and procedures that occur in other departments which could have an impact on department operations and the servicing of member/customers.
-Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance.
-Interact with providers and their staff to obtain information for resolving customer inquiries and complaints.
-Ensure and maintain compliance of all department and corporate standards, policies and procedures.
-Recommend process improvements based on observations and trends identified while interacting with internal and external customers.
-Coordinate and assist with various departmental projects, member enrollment periods, outreach activities and corporate initiatives.
-Perform other related duties as assigned.
*Additional Skills & Qualifications*
Required Education:
-Course in Medical Terminology (required completion within six months post-employment).
-Associate's Degree
OR
-A minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree.
*Pay and Benefits*
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Milford,MI.
*Application Deadline*
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.