Medical Receptionist

American Family Care Hopkins and Maple Grove; Memphis (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Great small business work environment

Flexible scheduling

Paid time off

Job summary

American Family Care Hopkins and Maple Grove in Memphis, Tennessee is seeking a friendly medical front desk clerk to join our team. You will accurately check patients in and out by verifying insurance, collecting payments, maintaining patient records, and ensuring smooth patient flow while delivering positive customer service.

Key duties include greeting patients, preparing registration documents, updating insurance data, handling payments and billing issues, responding to patient needs,

Qualifications

• High School diploma or equivalent required or preferred.
• Basic computer knowledge including Microsoft Office.
• Strong customer service and communication skills.
• Good accuracy and attention to detail with patient records.

Responsibilities

• Check patients in and out by verifying insurance and collecting payments.
• Maintain patient records and ensure accurate documentation.
• Greet patients and prepare registration packets and required documents.
• Register patients and update insurance data in a timely manner.
• Address billing questions and balance daily patient charges.
• Complete closing procedures and cash control with secure handling of assets.

Skills

Customer service

Attention to detail

Phone etiquette

Education

High School diploma

Tools

Microsoft Office

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.