Medical Receptionist

Newport Academy; Maplewood (MN); On-site; USD 25,000 - 32,000; Full time

Job summary

Newport Academy is seeking a Medical Receptionist to serve as the friendly first contact for patients, families, visitors, and staff. You will support front-desk operations and coordinate appointment logistics across the site, ensuring a calm, organized environment.

Key duties include managing schedules, handling calls and messages, collecting forms, and assisting with telehealth issues. Strong confidentiality and professional communication are essential to success.

Qualifications

• High school diploma or GED required.
• 1-2 years healthcare support experience preferred.
• Excellent customer service skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in Microsoft Office (Outlook, Word).

Responsibilities

• Optimize provider schedules and manage appointments and rescheduling for patient satisfaction.
• Answer and transfer calls, greet patients and visitors warmly.
• Review and collect forms and IDs for appointments.
• Manage emails, mail, and faxes to ensure nothing falls through the cracks.
• Assist patients with telehealth appointment issues.
• Prepare daily, weekly, and monthly reports.

Skills

Customer service

Confidentiality

Multi-tasking

Communication

Microsoft Office

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

What Youll Do

Join our dynamic team as a Medical Receptionist, where youll be the friendly face and supportive voice that creates a welcoming atmosphere for all patients, families, visitors, and staff! Youll play a crucial role in ensuring smooth administrative operations across our site, all while keeping the energy positive and professional.

Responsibilities and Accountabilities:

• Optimize provider schedules and enhance patient satisfaction by expertly managing appointments and rescheduling with ease.
• Answer and transfer calls and voicemails with grace, while greeting patients, families, guests, and staff in a warm, customer-friendly manner.
• Review and collect the necessary forms and identification for patient appointments, making sure everything is in order for a seamless experience.
• Manage incoming and outgoing communications, including emails, mail, and faxes, ensuring that nothing falls through the cracks.
• Assist patients with any telehealth appointment issues, providing support and solutions to ensure a smooth virtual experience.
• Ensure daily, weekly, and monthly reports are completed and addressed promptly, keeping our operations running like a well-oiled machine.

What Makes You a Great Fit

• Requires a high school diploma or equivalent (GED)
• 1-2 years experience in healthcare support preferred
• Must have excellent customer services skills.
• Ability to processes charts and related documents with concrete variables in standardized situations and apply problem solving techniques to those situations that go beyond this scope
• Strong computer skills using Microsoft Office products including Outlook and Word.
• Ability to manage multiple projects
• Ability to maintain confidentiality is essential.

Compensation for this role ranges from $18-23 per hour depending on education and experience.