Medical Receptionist

Optum; Manchester (CT); On-site; USD 22,248 - 39,674; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum/ProHealth Physicians in Manchester, CT is seeking a friendly Medical Receptionist to greet patients, check in/out, schedule appointments and manage payments. The role supports the Family Medicine team and may float to local practices as needed.

The position requires strong customer service, basic EHR experience, and computer skills. Schedule is full-time, with some Saturday rotation. Benefits are included where eligible.

Qualifications

• High School Diploma/GED.
• 1+ year of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Conduct check-in and check-out process.
• Answer incoming calls and use EHR to document details of patient inquiries.
• Conduct outreach to patients requiring appointments or service follow-up.
• Schedule appointments using standard scheduling protocols.
• Manage administrative in-basket pools and work queues.
• Scan documents into the EHR per standard protocols.
• Balance payments and prepare deposits.
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information.
• Provide coverage at other ProHealth locations on an ad hoc basis.
• Perform other duties as assigned.

Skills

Customer service

Computer proficiency

Communication

Education

High School Diploma/GED

Tools

Epic

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our growing Family Medicine team.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

May be asked to float to local practices in the region for coverage depending on business need.

Schedule: Full time 40 hours, Monday - Friday, will be working an 8 hour shift between the business hours of 7:30AM-6PM, with Saturday rotations 1x per quarter, 8AM-12PM. Schedule to be determined by a manager upon hire.

Location: 515 West Middle Turnpike, Manchester, CT

Primary Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 1+ year of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications

• Experience working in a primary care setting
• Experience working with Epic

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment.

• comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.