Medical Receptionist

UnitedHealth Group; Manchester (CT); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

Job summary

UnitedHealth Group is seeking a friendly, detail-oriented Medical Receptionist in Manchester, CT. This full-time position involves scheduling, patient interactions, and document management in a fast-paced clinic environment.

The ideal candidate should have a High School Diploma and at least 2 years of customer service or 1 year of receptionist experience, preferably in a medical setting. Candidates will enjoy a supportive work culture with opportunities for growth.

Qualifications

• 2+ years of customer service experience or 1+ years of receptionist experience.
• Experience in a medical environment preferred.
• Knowledge of medical terminology and ICD-10, CPT coding is a plus.

Responsibilities

• Schedule and triage appointment requests for urgency.
• Answer incoming and outgoing calls regarding appointment requests.
• Greet patients and conduct the check-in process.
• Monitor daily reminder call logs to reschedule appointments.
• Scan and index documents into the EHR.

Skills

Customer service experience

Detail-oriented

Communication skills

Education

High School Diploma/GED

Tools

Electronic health record

Job description

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well‑being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community‑based medical group and discover the meaning behind Caring. Connecting. Growing together.

ProHealth Physicians (Primary Care/Family Medicine) has an immediate opening for a friendly, patient focused and detail oriented Medical Receptionist to join our team.

Location: Full‑time, onsite Middle Turnpike W, Manchester, CT. May be asked to float to local practices in the region for coverage.

Hours: Clinic is open 7 AM to 7 PM and rotating Saturdays from 8 AM to 12 PM. Will be 8‑hour shift Monday - Friday. Schedule to be determined upon hire.

Primary Responsibilities

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Answer incoming and make outgoing calls regarding appointment requests, follow up, etc
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check‑in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 2+ years of customer service experience OR 1+ years of receptionist experience

Preferred Qualifications

• Experience working with an electronic health record
• Office Administrative / Receptionist / Clerical experience in a medical environment
• Customer Service experience in retail, hospitality, etc
• Knowledge of medical terminology
• Knowledge of ICD - 10 and CPT coding

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.