Medical Receptionist

Community Health Programs, Inc.; Pittsfield (MA); On-site; USD 24,796 - 28,929; Full time

Job summary

A nonprofit health care provider is seeking a Medical Receptionist in Pittsfield, MA. The role involves welcoming patients, managing appointment scheduling, and ensuring compliance with health protocols. Candidates should have a high school diploma, interpersonal skills, and experience in customer service. Knowledge of Spanish is a plus. The position offers a salary range of $18.00 - $21.00 per hour, promoting a positive work environment and patient care excellence.

Qualifications

• High School Diploma or equivalent required.
• Ability to interact with patients and staff in a respectful manner.
• Experience in managing difficult customer situations.

Responsibilities

• Welcome patients and ensure accurate pre-exam information.
• Collect co-payments and manage provider schedules.
• Conduct scheduling and provide clerical support.

Skills

Interpersonal skills

Multitasking

Customer service

Bilingual Spanish

Education

High School Diploma or Equivalent

Job description

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Salary Range: $18.00 - $21.00 / hour

The Medical Receptionist welcomes patients to the Health Center and checks all pre-exam requirements including patient information. This person collects co-payment and notifies the clinic that patients have arrived for their appointments. The Receptionist is responsible for the provider’s schedules and ensures that patients and providers are notified accordingly. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures

Medical Receptionist Essential Duties and Responsibilities:

• Welcome patients to the Health Center; ensure that all pre-exam information is up to date and accurate before appointments; collect co-payments; make sure that referrals are received.
• Provide schedule support to providers.
• Perform clerical duties as requested.
• Provide information to patients/outside callers.
• Record and deliver messages.
• Answer, screen and route outside calls to the appropriate area or individual.
• Conduct scheduling/reminder/re-scheduling phone calls to patients.

Competencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in when needed and cross train for additional site coverage; respond promptly to requests for service and assistance.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Punctual and reliable; ability to maintain schedule commitments.

Essential Skills and Qualifications:

• High School or Equivalent
• Spanish speaking/bilingual is a plus.
• Function in a busy office setting.
• Manage difficult or emotional customer situations.
• Respond to requests for service and assistance.
• Support organization’s goals and values.
• Flexible

Physical Requirements:

• Administrative ADA requirements can be viewed here.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.