Medical Receptionist

Community Health Program Inc; Adams (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Community Health Programs (CHP) Adams Family Medicine is seeking a Medical Receptionist to warmly welcome patients, collect co-pays and assist in patient flow. You will support scheduling, handle standard clerical duties, and respond to patient inquiries in a busy health center setting.

Spanish speaking is a plus; this full-time on-site role in Adams, MA offers an hourly wage of $18–$21. Join CHP to help deliver compassionate care and strong team collaboration.

Qualifications

• High School diploma or equivalent.
• Spanish speaking/bilingual is a plus.
• Ability to function in a busy office setting and handle multiple tasks.

Responsibilities

• Welcome patients to the Health Center and verify pre-exam information; collect co-payments and inform the clinic of arrivals.
• Provide scheduling support to providers and maintain calendars.
• Perform clerical duties and answer, screen, and route calls.
• Provide information to patients and outside callers; record and deliver messages.
• Schedule, remind, and reschedule patient appointments.
• Support CHP’s policies and procedures with professionalism and ethics.

Skills

High School/Equivalent

Spanish language

Education

High School or Equivalent

Job description

ABOUT THE ORGANIZATION

Community Health Programs (CHP) is a mission-driven, nonprofit network of health centers dedicated to nurturing and inspiring healthy lives for people throughout the Berkshires. Our mission guides everything we do: delivering exceptional, compassionate health care and family services that strengthen individuals, families, and our entire community. As a Federally Qualified Health Center (FQHC), CHP is uniquely positioned to ensure access to high-quality, comprehensive care for all - regardless of insurance status or ability to pay. Serving a federally designated rural and Medically Underserved Population Area, we work to remove barriers and advance health equity across our region. Our network provides adult and pediatric primary care, women's health, dental, nutrition, and behavioral health support. Beyond clinical care, our Family Services team supports thousands of families across the region with programs that help meet essential needs and reduce barriers that impact health and well-being. At CHP, our mission is to provide access to health care for everyone.

Salary Range: $18.00 - $21.00 / hour

The Medical Receptionist welcomes patients to the Health Center and checks all pre-exam requirements including patient information. This person collects co-payment and notifies the clinic that patients have arrived for their appointments. The Receptionist is responsible for the provider’s schedules and ensures that patients and providers are notified accordingly. This person will support CHP’s mission, vision, and values and will adhere to compliance protocols as well as CHP’s policies and procedures.

POSITION REQUIREMENTS

Medical Receptionist Essential Duties and Responsibilities:

• Welcome patients to the Health Center; ensure that all pre-exam information is up to date and accurate before appointments; collect co-payments; make sure that referrals are received.
• Provide schedule support to providers.
• Perform clerical duties as requested.
• Provide information to patients/outside callers.
• Record and deliver messages.
• Answer, screen and route outside calls to the appropriate area or individual.
• Conduct scheduling/reminder/re-scheduling phone calls to patients.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in when needed and cross train for additional site coverage; respond promptly to requests for service and assistance.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Punctual and reliable; ability to maintain schedule commitments.

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School or Equivalent
• Spanish speaking/bilingual is a plus.

• Function in a busy office setting.
• Manage difficult or emotional customer situations.
• Respond to requests for service and assistance.
• Support organization’s goals and values.
• Flexible

Physical Requirements:

• Click here to view the Administrative ADA requirements

FULL-TIME/PART-TIME

Full-Time

POSITION

Medical Receptionist

EXEMPT/NON-EXEMPT

Non-Exempt

LOCATION

MA, Adams, CHP Adams Family Medicine

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Compensation details: 18-21 Hourly Wage

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