Medical Receptionist

NHS; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading independent medical practice in Lancaster seeks a full-time or part-time Medical Receptionist. Responsibilities include patient interaction, managing appointments, and assisting the clinical team. Applicants should possess excellent communication skills, the ability to work under pressure, and familiarity with EMIS Web. Ideal for individuals organized and motivated to support a busy team in delivering quality care.

Qualifications

• GCSE or equivalent in Maths and English required.
• Experience in reception/office/admin dealing with customers.
• Good verbal and written communication skills essential.

Responsibilities

• Receive, assist, and direct patients both face to face and over the phone.
• Process repeat prescription requests and communicate test results to patients.
• Use EMIS Web for various administrative tasks.

Skills

Communication skills

Ability to work under pressure

Organised

Flexible

Good team worker

Education

GCSE or equivalent in Maths and English

GCSE A level or AMSPAR Medical Receptionist

Tools

EMIS Web

DOCMAN

Word processing

Spreadsheets

Job description

Queen Square Medical Practice - Medical receptionist required for a busy independent City Centre Practice.

We are looking to recruit a full time or 2 part time Medical Receptionists.

Hours will be between the practice opening hours which are:

Monday 7am -7pm

Tuesday 7am -7pm

Thursday 7.30am-8pm

Friday 7.30am-7pm

The practice opens the 2nd Saturday of every month and this is on a rota basis.

The role will require an ability to receive, assist and direct patients to the practice and services that we offer in a courteous, efficient and effective way both face to face and via the telephone. To provide general assistance to the whole practice team.

Main duties will include

Dealing with patients both face to face and over the telephone to assist with booking of appointments and any queries they may have.

Processing repeat prescriptions requests.

Registration of new patients to the practice.

Main duties of the job

Applicants must be computer literate, possess good communication, verbal and written skills, accuracy to detail and confidentiality are essential at all times. The applicant would be based in reception or the phone room dealing with patients and their queries , issuing prescriptions, answering the telephone, inputting data, registering new patients and other general reception duties. The position can be very demanding and fast moving at times so an ability to work well under pressure and adapt new skills quickly and easily are essential as is being able to prioritise workload. Common sense and a good sense of humour are essential.

Previous experience is desirable. Knowledge of EMIS web would be a great advantage.

Car driver/access to a car is also preferable as some hours may be at the branch site in Caton which is 6 miles from Lancaster.

Advert may be closed early if we receive a lot of applications.

About us

Queen Square Medical Practice is a busy independent GP Practice based in Lancaster with a patient list of 16000. We have 8 GP partners and 5 Associate GP's who are supported by ANP's, paramedics, Pharmacists, Nurses, HCA's & Admin team. You will report to the Practice Manager/Practice Director.

Job responsibilities

JOB TITLE: Medical receptionist

REPORTS TO: Practice Manager/ Practice Director

Hours: Part Time/ Full Time

Job Summary:

To receive assist and direct patients to the appropriate clinician in a professional/courteous/ efficient and effective way both face to face and over the telephone.

Arrange appointments for patients with the most appropriate clinician.

Provide general assistance to the whole practice team.

To work in accordance of written protocols.

Maintain confidentiality.

Process repeat prescription requests and distribute to patients/chemists

Communicate test results to patients

Advise patients who request private work of relevant charges and take payment and document correctly.

Liaise with other service providers such as Midwives, District Nurses.

Process Registration forms for new patients to the practice.

Update address changes.

Use EMIS Web, DOCMAN, emails, word, excel.

Ensure building security at the end of each working day and report any defaults.

any other tasks allocated by Managers.

Person Specification

Qualifications

• GCSE or equivalent in Maths and English.
• Reception/office/admin/service/dealing with customers.
• communication skills- good verbal and written.
• Methodical and organised.
• well motivated, calm ability to listen,
• Good team worker
• Flexible.
• Reliable
• Ability to work well under pressure.
• GCSE A level or AMSPAR Medical Receptionist.
• Evidence of CPD
• Working with the public.
• Knowledge of clinical system, EMIS Web.
• Use of telephone THINK HEALTHCARE system.
• Word processing
• Spreadsheets
• Car Driver access to own transport.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.