Medical Receptionist

Central Texas Day Surgery Center; Killeen (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in pain management seeks a dedicated Medical Receptionist to be the welcoming face for patients and visitors. This role is pivotal in ensuring smooth operations, from greeting patients to managing their appointments and financial transactions. The ideal candidate will possess excellent customer service skills, a strong understanding of HIPAA regulations, and a knack for problem-solving. Join a supportive team that values patient comfort and confidentiality while enjoying a range of benefits including medical, dental, and life insurance options. This is a fantastic opportunity for those looking to make a meaningful impact in a healthcare setting.

Benefits

3 Medical Plans

2 Dental Plans

Vision Plan

Life Insurance

Short-Term Disability

Long-Term Disability

Telemedicine Services

Qualifications

• Prior administrative or clerical experience in a clinical setting.
• Ability to maintain confidentiality under HIPAA standards.
• Intermediate computer knowledge and phone skills.

Responsibilities

• Greet patients and ensure a smooth check-in process.
• Verify insurance and manage patient payments.
• Maintain organized front-desk and waiting areas.

Skills

Customer Service

Problem Solving

Interpersonal Communication

Basic Math

HIPAA Compliance

Education

High School Diploma

Additional Qualifications

Tools

EMR Systems

Office Equipment

Job description

Central Texas Day Surgery Centerspecializes in custom treatments that address the root causes of chronic pain, with the goal of reestablishing function in our patient’s everyday life. Our board certified pain management doctors understand that no two patients are the same and our individually constructed treatment plans are holistic and multidisciplinary. We don’t just treat symptoms, we create a treatment plan that get our patients back to doing everything they love free of pain.

Job Purpose

The Medical Receptionist is the “face” of the company for all visitors. This position ensures all clerical duties are properly followed in accordance to clinical policies and procedures.Ensuring patient confidentiality is upheld to clinic and HIPAA standards. While always fostering an environment which promotes patient comfort and trust.

Duties and Responsibilities

• Welcomes and greets patients/clients/visitors in a manner that is helpful.
• Properly checking in all patients following the clinic procedures and HIPAA requirements.
• Verifies insurance and informs patients of any existing balances noted in the EMR systems a week prior to the patient's scheduled appointment.
• Obtains payment for in office visits and properly documents all financial transactions to adhere to clinic standards.
• Sets up via approved patient payment arrangements; tracks and monitors all patient payment arrangement to ensure accuracy and full payment.
• Performs day-to-day administrative functions and general office duties including but not limited to copying, filing, faxing, and data entry.
• Adheres to all clinic policies on safety and security; keeps computer system passwords strictly confidential.
• Adheres to privacy protocols in accordance to clinic policies and procedures and HIPAA requirements.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized.
• Receives all incoming mail and packages and distributes to the appropriate personnel.
• Attends scheduled department staff and clinical meetings as instructed.
• Performs additional related duties as needed.

You will love it here if you:

• Understand the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA and clinic
• Must have the ability to exercise a high degree of diplomacy; excellent customer service and interpersonal communication
• Basic math
• Intermediate computer knowledge and
• Intermediate to advance phone skills; able to effectively relate via the telephone and in- person to better serve the needs of the clinic, patients, clients, and
• Prior administrative or clerical experience in a clinical or community based
• High School Diploma; additional qualifications will be a plus
• Must have insurance knowledge

Working Conditions

• Operates computers, scanners, telephones, and additional office equipment.
• Work a full 8-hour shift in an office medical setting.
• Must wear appropriate dress code attire in accordance to company policy and procedures.
• Able to sit and stand for long periods of time.
• Minimal lifting required with maximum of 50 lbs.
• 3 Medical plans to choose from
• 2 Dental plans to choose from
• A Vision Plan
• Company provided life and accidental death & dismemberment (AD&D) insurance.
• Options to increase Life and AD&D insurance for yourself and your family
• Short-Term Disability
• Long-Term Disability
• Freshbenies (Telemedicine, Behavioral Health and medical bill auditing and redirection of medical care via Advocacy)

Bi-lingual is preferred.

Integrated Pain Associates in an Equal Opportunity Employer EEO AA M/F/Vet/Disability. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, protected veteran status or disability.