Medical Receptionist

RadNet; Irvine (CA); On-site; USD 23,866 - 33,992; Part time

Benefits offered by this job

Comprehensive Medical, Dental and Vision coverages

Health Savings Accounts

401(k) Employer Match

Free services at imaging centers

Job summary

RadNet is seeking a dedicated Patient Service Representative to join our team in Irvine, California. In this role, you will be the first point of contact for our patients, ensuring a friendly and professional interaction while managing patient information and appointments.

The ideal candidate will demonstrate excellent customer service skills, effective communication, and the ability to handle multitasking in a fast-paced environment. We offer comprehensive benefits and a competitive pay rate.

Qualifications

• Intermediate to advanced computer skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge preferred.

Responsibilities

• Greet and register patients in a friendly manner.
• Collect and log all co-pays and fees.
• Schedule, reschedule or cancel patient appointments.
• Coordinate with back-office staff for patient care.

Skills

Customer service

Communication skills

Multitasking

Computer skills

Education

High School Diploma or GED

Job description

About the Role

When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer or transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguard any on-site medications in accordance with company policies, procedures and any legal requirements.
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
• Respond to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations.
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.

Required Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Benefits

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $21.00 - $21.00 per hour