Medical Receptionist

Hmixray; Newport Beach (CA); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision coverage

Health Savings Accounts with employer funding

Wellness dollars

401(k) Employer Match

Free services at imaging centers for you and your family

Job summary

Hmixray in Newport Beach, CA is seeking a dedicated patient service representative to greet and register patients, ensuring a high level of customer service. The role entails verifying patient information, scheduling appointments, and coordinating care with back-office staff.

Successful candidates will possess a High School Diploma or GED and demonstrate intermediate to advanced computer skills, coupled with a passion for delivering exceptional customer service within a fast-paced environment.

Qualifications

• Genuine passion for customer service with sound judgment.
• Experience in a medical or radiology office is preferred.
• Ability to maintain professionalism in all situations.

Responsibilities

• Greet and register patients with a friendly demeanor.
• Obtain and verify insurance and patient information.
• Schedule, reschedule, or cancel patient appointments.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Tools

Computer skills

Job description

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations.
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $23.00 - $23.00 per hour