Medical Receptionist

Foot And Ankle Specialists Of Illinois; Illinois; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Health and Dental Benefits

401(k), retirement, and profit sharing

Growth opportunities

Job summary

Foot And Ankle Specialists Of Illinois is seeking a Medical Receptionist in a hands-on leadership role. You’ll own the front desk, guide and train staff, and collaborate with providers, medical assistants, billing, and management to keep the practice running smoothly and ensure every patient feels cared for.

You’ll manage the front desk, phones, appointments, and patient inquiries with professionalism and warmth while explaining insurance details and balances.

Qualifications

• Must have experience running a busy medical front desk.
• Proficient with scheduling software and EMRs (Mod Med, E-Clinical Works, NextGen Office, Epic or similar).
• Strong knowledge of insurance verification, co-pays, and patient communication.
• Professional, calm, and approachable under pressure.

Responsibilities

• Own the front desk, greet patients, manage check-ins/outs, and keep patient flow smooth.
• Handle phones, walk-ins, appointment changes, and patient inquiries with accuracy and grace.
• Explain insurance details, balances, and next steps in care with clarity.
• Leverage Mod Med EMR and other platforms to schedule, input data, and follow up.
• Collaborate daily with physicians, medical assistants, billing, and management.
• Train and motivate front office staff to maintain a high-touch patient experience.
• Identify inefficiencies and help implement improvements to enhance patient service.

Tools

Mod Med EMR

E-Clinical Works

NextGen Office

Epic

Job description

Job Description

We are a busy, patient-focused medical and surgical podiatry practice seeking a Medical Receptionist. This is a hands-on leadership role: you'll own the front desk while guiding, training, and uplifting others. Collaboration is key—you'll work side by side with providers, medical assistants, billing, and the office manager to keep our practice running smoothly and ensure every patient feels cared for from start to finish.

What You’ll Do

• Own the Front Desk: Be the calm in the storm - greeting patients, managing check-ins and check-outs, and keeping the flow smooth with professionalism and warmth.
• Multitask Like a Pro: Manage phones, walk-ins, appointment changes, and patient inquiries—all with accuracy and grace.
• Guide Patients with Clarity: Explain insurance details, balances, and next steps in care with patience and authority.
• Command the EMR: Leverage platforms like Mod Med EMR and our various other tech platforms to schedule, input data, and follow up seamlessly.
• Bridge Teams: Collaborate daily with physicians, medical assistants, billing, and management to coordinate schedules, procedures, and patient flow.
• Lead & Inspire: Train, support, and motivate other front office staff, ensuring a consistent, high-touch patient experience.
• Elevate the Experience: Spot inefficiencies, propose improvements, and help us stay ahead of patient expectations.

What You Bring

• Front Office Leadership: Prior experience running a busy medical front desk (podiatry, chiro, PT or procedural specialty practice preferred).
• EMR Proficiency: Comfortable with using scheduling software and EMRs (like Mod Med, E-Clinical Works, NextGen Office, Epic or similar).
• Tech Savvy: Ability to master our EMR system (we use Mod Med) and various other tech platforms within 30 days of hire.
• Insurance Expertise: Strong knowledge of insurance verification, co-pays, and patient communication.
• Composure + Charisma: Professional, calm, and approachable even under pressure.
• Bilingual Advantage (Preferred): English/Spanish fluency is a plus (not required).
• Service-First Attitude: You anticipate needs, think ahead, and prioritize the patient experience.
• Ownership Mentality: You don't "do the job" - you improve it, elevate it, and lead others along the way.
• Collaboration Mindset: You thrive in a team-based environment and value strong communication with providers and clinical staff.

Benefits & Compensation

• Compensation ranges from $19 to $23/hr, commensurate with experience, skills, and long-term contribution
• Paid Time Off & Holiday Pay
• Health and Dental Benefits
• 401(k), retirement, and profit sharing
• Supportive team culture with growth opportunities

Schedule

• Full-time, Monday-Friday, 8:45 am - 5:30 pm (depending on the last patient of the day)
• Occasional half-day Saturday coverage