Medical Receptionist

Carbon Health; Marlboro Township (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Health Savings Account

Flexible Savings Account

Paid time off

Paid sick leave

401k with employer match

Life & Disability Insurance

Job summary

Carbon Health is seeking a Medical Receptionist to be the first point of contact in a fast-paced clinic. This full-time hourly role focuses on front-desk duties, patient check-ins, appointment scheduling, and accurate data entry to support clinicians.

The ideal candidate has 1–2 years in a receptionist or customer service role, with strong communication and confidentiality. Proficiency in Google Sheets, Excel, and Word is expected to manage records and billing accurately.

Qualifications

• 1–2 years of receptionist/front-desk or customer service experience.
• Experience in a medical/clinical setting preferred.
• Proficiency with Google Sheets, Excel, and Word.
• Strong communication, empathy, and professional demeanor.

Responsibilities

• Be the first point of contact for patients and visitors with courteous, professional assistance.
• Handle a high volume of calls, route messages, and answer general inquiries.
• Schedule, confirm, and adjust patient appointments in the practice system.
• Check in patients, verify IDs and insurance, and collect required forms.
• Maintain patient records with accuracy and confidentiality in spreadsheets and logs.
• Coordinate patient flow with clinical staff to minimize wait times.
• Process payments, co-pays, and billing information per procedures.
• Handle sensitive patient information in line with privacy standards.
• Perform scanning, filing, printing, and document prep to support operations.
• Multitask effectively in a fast-paced environment and follow established processes.
• Assist with correspondence and other reception/administrative duties as needed.

Skills

Customer service

Phone etiquette

Multitasking

Data entry

Confidentiality

English communication

Tools

Google Sheets

Excel

Word

Job description

About The Role

As a Medical Receptionist in our Support Staff department, you will be the first point of contact for patients and visitors in a fast-paced, busy clinic environment. You will manage a high volume of calls, appointments, and front-desk activities while maintaining a professional and compassionate demeanor. In this full-time hourly role, you will play a key part in ensuring the smooth day-to-day operation of the clinic by providing efficient administrative support, accurate data entry, and exceptional customer service to both patients and clinical staff.

What You’ll Do

• Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
• Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
• Schedule, confirm, and adjust patient appointments using practice management systems and office tools
• Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
• Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
• Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
• Collect and process payments, co-pays, and billing information in accordance with clinic procedures
• Handle sensitive patient information in compliance with privacy and confidentiality standards
• Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
• Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
• Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
• Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term

Qualifications

• Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
• Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
• Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
• Demonstrated customer service skills with a patient, empathetic, and professional demeanor
• Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
• High level of accuracy and attention to detail in data entry, scheduling, and documentation
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Strong organizational skills and the ability to follow established processes and procedures
• Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
• Proficiency in English, both written and verbal

BENEFITS

• Medical, dental & vision coverage, effective first day of employment
• Health Savings Account & Flexible Savings Account option for health care & dependent care
• Paid time off, paid sick leave
• 401k retirement savings plans with employer match
• Life & Disability Insurance

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we've created lies in Carbon Health's custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That's why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.