Medical Receptionist

Paycom - ATS; Crum Lynne (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO & Paid Holidays

401(k) with 4% employee match

Company paid Life Insurance

Disability Insurance

Employee Discount

Employee Assistance Program (EAP)

Job summary

Dermatology Partner invites a Medical Receptionist to be the welcoming first contact, handling check-in, scheduling, calls, and insurance verification while supporting smooth front desk operations.

The role emphasizes patient experience, confidentiality, and teamwork within a fast-paced dermatology clinic; travel to regional clinics may be required, and EMR proficiency is essential.

Qualifications

• Experience in medical office reception preferred.
• Must handle patient information with confidentiality and accuracy.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet and check-in patients with warmth and professionalism.
• Schedule appointments and manage front desk calendar.
• Answer phones and respond to emails; route messages appropriately.
• Verify insurance details and pre-register patients.
• Maintain accurate patient demographics and data entry at the point of service.

Skills

EMR systems

Phone etiquette

Customer service

Communication

Professionalism

Team collaboration

Travel readiness

Tools

EMR systems

Job description

The Medical Receptionist is the first point of contact for patients and plays a crucial role in delivering an exceptional patient experience. This position involves greeting and checking in patients, scheduling appointments, managing phone calls, verifying insurance, completing pre-registration, and ensuring smooth front desk operations. By maintaining efficiency, professionalism, and upholding Dermatology Partner’s core values, the Medical Receptionist helps create a welcoming and supportive environment for both patients and the clinical teamGrow TogetherWork collaboratively with providers and team members to enhance patient care, share knowledge, and support each other’s professional growth.Outcome Over EgoPrioritize patient well-being and clinical excellence over individual recognition, ensuring the best possible patient care.Commitment to ServiceProvide compassionate, efficient, and high-quality care to patients while maintaining a supportive and team-oriented clinical environment.Seize Opportunity from StruggleApproach challenges in patient care and clinic operations as opportunities to learn, adapt, and improve processes.Do the Right ThingUphold ethical standards, follow proper protocols, and ensure patient-centered care in every interaction.Expectations:Continuously learn and adapt to new systems, including Electronic Health Records (EHR), Practice Management, and insurance processes.Seek opportunities for professional development and collaboration with the team to enhance patient experience.Embrace feedback and challenges as opportunities for personal and team growth.Ensure accurate collection and documentation of patient demographics, credit card and insurance information.Maintain confidentiality and compliance with healthcare regulations in all administrative tasks.Prioritize efficiency and accuracy in scheduling, data entry, and clerical duties to support smooth office operations.Adapt to different workflows and provider preferences, focusing on solutions rather than personal preferences.Greet and assist patients with warmth, professionalism, and empathy, ensuring a welcoming environment.Respond promptly and effectively to phone calls, and emails to support patient needs.Maintain the facility’s cleanliness and organization to enhance the patient experience.Approach challenges such as insurance verifications, and system updates with persistence and problem-solving.Maintain a positive, professional demeanor under pressure in a fast-paced environment.What we offer:Medical, Dental, and Vision InsurancePTO & Paid Holiday’s401 (k) with 4% employee match-fully vestedCompany paid Life InsuranceOptions of additional Life insurance, Short & Long-term disability, Critical Illness and Accident InsuranceEmployee DiscountMonday – Friday work scheduleReferral BonusEmployee Assistance Program (EAP)Skills, Qualifications & Requirements:Adaptability to new technologies, including EMR systems and various software platforms, to enhance efficiency and patient care.Professionalism in all aspects, including punctuality, organization, and maintaining a polished, presentable appearance.A strong ethical foundation, ensuring compliance with medical regulations and the highest standards of patient care.Strong written and verbal communication skills to ensure clarity and effectiveness in patient care and team collaboration.Dedication to delivering exceptional customer service with empathy and compassion.Must be able to travel to our other regional clinics as needed.Medical office reception experience preferred, but not required.