Medical Receptionist

Dermatology Partners; East Stroudsburg (Monroe County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO & Paid Holiday’s

401 (k) with 4% employee match-fully V

Company paid Life Insurance

Options of additional Life insurance,

Short & Long-term disability, Critical

Employee Discount

Monday – Friday work schedule

Referral Bonus

Employee Assistance Program (EAP)

Job summary

Dermatology Partners is seeking a Medical Receptionist to be the first point of contact for patients, greeting and checking in, scheduling appointments, handling calls, verifying insurance, and completing pre-registration to keep front desk operations smooth.

You will support a welcoming, efficient environment aligned with our values—Grow Together, Outcome Over Ego, Commitment to Service. Emphasize confidentiality and compliance, adapt to workflows, and help patients experience exceptional care.

Qualifications

• Familiarity with EHR, practice management, and insurance processes.
• Maintain confidentiality and compliance with healthcare regulations.
• Prioritize efficiency and accuracy in scheduling, data entry, and clerical duties.

Responsibilities

• Greet and check-in patients with warmth and professionalism.
• Schedule appointments and manage phone calls.
• Verify insurance and complete pre-registration.
• Maintain front desk operations and patient information accuracy.
• Respond to emails promptly to support patient needs.

Skills

Phone etiquette

Medical front desk

Insurance verification

Scheduling

EHR proficiency

Data entry

Tools

EHR systems

Practice management software

Job description

The Medical Receptionist is the first point of contact for patients and plays a crucial role in delivering an exceptional patient experience. This position involves greeting and checking in patients, scheduling appointments, managing phone calls, verifying insurance, completing pre-registration, and ensuring smooth front desk operations. By maintaining efficiency, professionalism, and upholding Dermatology Partner’s core values, the Medical Receptionist helps create a welcoming and supportive environment for both patients and the clinical team

Grow Together

Work collaboratively with providers and team members to enhance patient care, share knowledge, and support each other’s professional growth.

Outcome Over Ego

Prioritize patient well-being and clinical excellence over individual recognition, ensuring the best possible patient care.

Commitment to Service

Provide compassionate, efficient, and high-quality care to patients while maintaining a supportive and team-oriented clinical environment.

Seize Opportunity from Struggle

Approach challenges in patient care and clinic operations as opportunities to learn, adapt, and improve processes.

Do the Right Thing

Uphold ethical standards, follow proper protocols, and ensure patient-centered care in every interaction.

Expectations

• Continuously learn and adapt to new systems, including Electronic Health Records (EHR), Practice Management, and insurance processes.
• Seek opportunities for professional development and collaboration with the team to enhance patient experience.
• Embrace feedback and challenges as opportunities for personal and team growth.
• Ensure accurate collection and documentation of patient demographics, credit card and insurance information.
• Maintain confidentiality and compliance with healthcare regulations in all administrative tasks.
• Prioritize efficiency and accuracy in scheduling, data entry, and clerical duties to support smooth office operations.
• Adapt to different workflows and provider preferences, focusing on solutions rather than personal preferences.
• Greet and assist patients with warmth, professionalism, and empathy, ensuring a welcoming environment.
• Respond promptly and effectively to phone calls, and emails to support patient needs.
• Maintain the facility’s cleanliness and organization to enhance the patient experience.
• Approach challenges such as insurance verifications, and system updates with persistence and problem-solving.
• Maintain a positive, professional demeanor under pressure in a fast-paced environment.

What We Offer

• Medical, Dental, and Vision Insurance
• PTO & Paid Holiday’s
• 401 (k) with 4% employee match-fully vested
• Company paid Life Insurance
• Options of additional Life insurance, Short & Long-term disability, Critical Illness and Accident Insurance
• Employee Discount
• Monday – Friday work schedule
• Referral Bonus
• Employee Assistance Program (EAP)