Medical Receptionist

Auburn-Community-Hospita; City of Auburn (NY); On-site; USD 33,000 - 40,000; Full time

Job summary

Auburn Memorial Medical Services, PC · Pain Management in Auburn, NY is seeking a Non-clinical Front Desk professional for a full-time, days schedule. The Receptionist will greet patients, verify insurance, schedule appointments, and support administrative tasks to ensure smooth office operations.

Responsibilities include answering phones, processing referrals, handling faxes, and maintaining the waiting area with a focus on excellent patient service and confidentiality.

Qualifications

• Previous front desk or medical office experience preferred.
• Familiarity with EMR systems (MEDENT) and basic administrative procedures.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and maintain professionalism in a fast-paced environment.
• Attention to detail, punctuality, and commitment to patient confidentiality.

Responsibilities

• Greet patients, verify/update insurance and personal information, and collect co-pays.
• Answer calls, direct inquiries, and document messages in the system.
• Schedule and reschedule appointments, including referrals and tests.
• Ensure provider schedules are filled and manage incoming faxes/documents.
• Provide coverage for special office hours (e.g., Saturday clinics).
• Process medical records requests and handle insurance referrals/authorizations.
• Provide patients with clinical summaries, manage daily cash and deposits.
• Maintain a clean and organized work area and patient waiting room.
• Assist with training new employees and perform other duties as needed.
• Participate in meetings, training, and contribute to office efficiency.

Skills

Front desk

Customer service

Multitask

EMR MEDENT

Insurance verification

Tools

MEDENT EMR

Job description

Auburn Memorial Medical Services, PC · Pain Management

Auburn , NY

Non-clinical Professional

Full Time , Days

Posted 09/21/2026

Position Summary:

The Receptionist is responsible for managing front desk operations, including greeting patients, verifying insurance, scheduling appointments, and providing excellent customer service. This role ensures smooth office operations by handling phone calls, patient inquiries, and supporting administrative tasks.

General Responsibilities

• Greet patients, verify/update insurance and personal information, and collect co-pays.
• Answer calls, direct inquiries, and document messages in the system.
• Schedule and reschedule appointments, including referrals and tests.
• Ensure provider schedules are filled and manage incoming faxes/documents.
• Provide coverage for special office hours (e.g., Saturday clinics).
• Process medical records requests and handle insurance referrals/authorizations.
• Provide patients with clinical summaries, manage daily cash and deposits.
• Maintain a clean and organized work area and patient waiting room.
• Assist with training new employees and perform other duties as needed.
• Participate in meetings, training, and contribute to office efficiency.

Qualifications:

• Previous front desk or medical office experience preferred
• Familiarity with EMR systems (MEDENT) and basic administrative procedures
• Strong customer service, communication, and organizational skills
• Ability to multitask and maintain professionalism in a fast-paced environment
• Attention to detail, punctuality, and commitment to patient confidentiality