Medical Receptionist

ChenMed, LLC; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen im Gesundheitswesen sucht einen engagierten Care Facilitator, der als erste Anlaufstelle für Patienten fungiert. In dieser Rolle unterstützen Sie Patienten durch hervorragenden Kundenservice, indem Sie sie einchecken, Termine verwalten und eine vertrauensvolle Beziehung aufbauen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten geschätzt werden, um das Leben von Senioren zu verbessern und die Gesundheitsversorgung in Amerika zu transformieren. Wenn Sie eine Leidenschaft für den Dienst an anderen haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Vergütung

Umfassende Leistungen

Karriereentwicklung

Unterstützendes Arbeitsumfeld

Qualifications

• Mindestens 1 Jahr Erfahrung in einer medizinischen Klinik oder ähnlichem Umfeld.
• BLS-Zertifizierung für Gesundheitsdienstleister bevorzugt.

Responsibilities

• Begrüßen und Einchecken von Patienten sowie Terminplanung.
• Verwaltung der Zeitpläne für PCP und Spezialisten.

Skills

Kundenservice

Kenntnisse in medizinischer Versicherung

Kenntnisse in elektronischen Patientenakten (EMR)

Microsoft Office Suite

Aufmerksamkeit für Details

Verbal- und schriftliche Kommunikationsfähigkeiten

Education

High School Diploma oder gleichwertig

Abschluss eines Medizinischen Assistentenprogramms

Tools

Computer und Software

Telefon

Job description

We're changing lives every day, for both our patients and our team members. Are you innovative and entrepreneurial-minded? Is your work ethic and ambition exceptional? Do you inspire others with kindness and joy?

We are different from most primary care providers. As we rapidly expand, we need great people to join our team.

The Care Facilitator is often the first contact a patient has with our ChenMed family. This role involves serving as a patient advocate and delivering exceptional customer service. Responsibilities include checking patients in and out of the clinic, providing basic secretarial and administrative support, and building trusting relationships with patients.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES :

1. Greet patients, record information, check-in and check-out patients, and schedule appointments. Maintain lobby organization and cleanliness.
2. Manage schedules for PCP and specialists, ensuring top 40 patients are scheduled every 13 days.
3. Use computer systems to add patient information, print forms, respond to emails, and prepare New Patient packets. Ensure contact information is accurate.
4. Make 'love' calls, send birthday and greeting cards for special occasions.
5. Answer phones, take detailed messages, and direct messages appropriately.
6. Communicate information about clinical personnel to patients and others.
7. Verify insurance, collect copays, and assist with scheduling follow-ups and referrals.
8. Escort patients to exam rooms, ensuring their comfort and well-being.
9. Support HEDIS initiatives by monitoring scheduled patients and reporting hospitalizations and census data.
10. Present customer service surveys during check-out and address issues promptly.
11. Participate in daily and weekly team huddles to discuss patient care.
12. Coordinate transportation services, including managing driver lists, deliveries, and ride scheduling.

Other responsibilities may include :

• Maintaining confidentiality of patient information.
• Reviewing patient data for accuracy.
• Transmitting correspondence via mail, email, or fax.
• Performing additional duties as assigned by management.

KNOWLEDGE, SKILLS AND ABILITIES :

• Exceptional customer service skills and a passion for serving others.
• Knowledge of medical insurance and electronic medical records (EMR).
• Understanding of ChenMed products, services, policies, and procedures.
• Proficiency with phones, computers, software, and basic IT systems.
• Professional and courteous communication skills.
• Attention to detail for accurate reporting and data entry.
• Strong verbal and written communication skills.
• Excellent listening skills.
• Positive, professional attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Willingness to travel up to 10% regionally.
• Fluency in English, both spoken and written.

EDUCATION AND EXPERIENCE CRITERIA :

• High school diploma or equivalent required.
• Graduation from a Medical Assistant program preferred.
• At least 1 year of experience in a medical clinic or similar environment required.
• Hourly pay range: $19.00 - $21.00.
• BLS certification for Healthcare Providers preferred.

Join ChenMed and help us transform healthcare for seniors, improving lives and changing America's healthcare landscape. We offer competitive compensation, comprehensive benefits, career development, and a supportive work environment. Make a difference every day with us.

Current Employees apply HERE.

Contingent Workers, see job aid HERE to apply.