Medical Receptionist

EyeCare Partners; Brownstown Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401(k) + employer matching

Paid time off (PTO)

Paid holidays

Paid maternity leave

Job summary

Eye Clinics of Michigan is seeking a Medical Receptionist (Patient Coordinator) for our Brownstown, MI office. The role involves greeting patients, scheduling, insurance verification, and coordinating with doctors and staff.

The position is full-time, on-site, with travel to other local offices as needed and a comprehensive benefits package including PTO and maternity leave.

Qualifications

• High school diploma or GED required.
• At least one year of related experience or training.
• Proficiency with Microsoft Office suite.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency with patients’ time, doctors’ time and schedule.
• Manage patient flow in the office.
• Know common fees charged for common visits and collect correct payments.
• Complete daily reconciliations/close day/countdown cash drawer.
• Perform general office duties and cleaning as assigned by manager.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

One year of related experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Job Overview

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Position Details

• Job Title: Medical Receptionist (Patient Coordinator)
• Company: Eye Clinics of Michigan
• Location: On‑site at our office in Brownstown, MI
• Travel: Travel to our other offices in Wayne, Wyandotte and Dearborn, MI is required as needed. Mileage reimbursement is provided.

This is a full‑time, long‑term position. Unfortunately, we cannot accommodate students looking for only a summer job or that would need to work part‑time during the school year.

Benefits

• Full benefits package, including Medical, Vision, Dental and Life Insurance
• 401(k) + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive base pay

Hours

Full Time. Our office is open Monday‑Friday 8am‑5pm. You may need to work a little earlier or later as required.

Requirements

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Excitement to learn and grow

Essential Functions

• Verify medical and vision insurances
• Effectively communicate with patients, doctors and managers
• Answer inquiries through phone, email and in‑person requests

Summary

A Patient Coordinator is trained to act as the first point of contact for our patients. They set the tone for the patient’s visit through excellent patient care and perform the necessary administrative responsibilities to create a smooth check‑in/out experience for patients.

Essential Duties and Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency with patients’ time, doctors’ time and schedule.
• Manage patient flow in the office.
• Know common fees charged for common visits and collect correct payments.
• Complete daily reconciliations/close day/countdown cash drawer.
• Perform general office duties and cleaning as assigned by manager.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creates a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that allows employee to go to multiple work locations with minimal notice.

Education and/or Experience

• Minimum Required: High school diploma or GED.
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience.

Licenses and Credentials

None required.

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Physical Requirements

• Require frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping and reaching (25–50%). Lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Application Notes

If you need assistance with this application, please contact (636) 227‑2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

Equal Opportunity Statement

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.