Medical Receptionist

IHA; Brighton (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Receptionist to serve as the first point of contact for patients. This role involves greeting patients, verifying insurance, scheduling appointments, and ensuring efficient patient flow within the office. Ideal candidates should have strong communication skills, a high school diploma, and experience in a medical or customer service environment.

Qualifications

• 1-2 years in a medical or customer service environment preferred.
• Understanding of insurance verification.
• Proficient in Windows-based systems.

Responsibilities

• Greet patients and verify insurance eligibility.
• Schedule appointments and manage patient flow.
• Maintain a neat work environment and assist with patient inquiries.

Skills

Communication

Customer Service

Organizational Skills

Problem Solving

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office

EMR

Job description

POSITION DESCRIPTION:

Serves as a first point of contact for external customers in the office and on the phone, acting as a liaison between external customers and medical staff. Greets, instructs, and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow and billing for services.

ESSENTIAL JOB FUNCTIONS:

Note: Not all Medical Receptionists will perform all functions; responsibilities may vary based on specific roles such as serving Refugee Patient Populations or working on digital campaigns.

Medical Receptionist I Responsibilities:

1. Greet all individuals arriving at the office courteously and ensure their needs are met.
2. Obtain necessary patient registration information, verify insurance eligibility, prepare charts per IHA protocols, and notify clinical staff of patient arrivals.
3. Complete patient forms accurately, collect payments, and ensure charges are posted correctly to the billing system.
4. Retrieve and file EMR/paper charts and reports.
5. Answer calls following IHA etiquette, relay messages promptly.
6. Schedule and confirm appointments according to office protocols.
7. Assist with rescheduling clinics and contacting patients, informing leadership of overbookings.
8. Send out new patient paperwork via MyChart or mail.
9. Manage the daily Work Queue (WQ).
10. Support payment and charge posting accuracy and completion.
11. Support overdue report management and patient outreach.
12. Maintain a neat work environment and waiting area.
13. Support other offices, attend meetings and training as assigned.
14. Perform other duties as assigned.

Additional responsibilities for Receptionists working with Refugee Patient Populations include:

1. Provide intake services, prepare charts, schedule appointments, and assist with follow-up based on patient needs.
2. Coordinate with service providers and support personnel to ensure patient appointments.
3. Respond to new patient referrals promptly.
4. Assist with communication in the patient's primary language, including coordinating translation services with qualified interpreters when necessary.
5. Serve as the primary contact for refugee patient-related staff inquiries.
6. Enter demographic data into the intake database, generate reports, and analyze data related to intake processes and patient care.
7. Create and update memos, forms, and signs for office communication.
8. Act as back-up to the Medical Reception team as needed.

Responsibilities for digital campaign roles include:

1. Follow up on digital applications and send patient paperwork.
2. Follow up with applicants and organize seminar sign-ups.
3. Perform other duties as needed.

ORGANIZATIONAL EXPECTATIONS:

1. Create a positive, professional, and service-oriented environment aligned with IHA and Trinity Health values.
2. Work effectively as part of the reception team.
3. Ensure safety by following proper procedures and reporting hazards.
4. Complete IHA’s “The Customer” training and uphold high service standards.
5. Comply with all policies, procedures, and confidentiality requirements.
6. Maintain knowledge of office services and equipment.
7. Demonstrate cultural sensitivity and embrace new responsibilities and ideas.
8. Use resources efficiently and pursue ongoing professional development.

MEASURED BY:

Performance aligned with IHA CARES Values and outlined in the IHA Performance Review.

ESSENTIAL QUALIFICATIONS:

Education: High School Diploma or GED; students aged 15-17 with a work permit may apply. Coursework in insurance, billing, or medical practice is preferred but not required.

Credentials/Licensure: None required.

Minimum Experience: 1-2 years in a medical, physician office, or customer service environment preferred.

Position Requirements (Abilities & Skills):

• Understanding of insurance verification.
• Excellent communication skills, including phone etiquette.
• Knowledge of patient care procedures and organizational policies.
• Service-oriented and responsive to customer needs.
• Proficient in Windows-based systems, EMR, Microsoft Office, and navigation skills.
• Ability to perform mathematical calculations and understand medical terminology.
• Team-oriented with a professional demeanor.
• Effective with diverse populations and organizational levels.
• Cross-training ability for smooth operations.
• Strong organizational and time management skills.
• Sound judgment and problem-solving skills.
• Confidential handling of information.
• Ability to travel between practice sites.
• Successful completion of IHA competency-based training within the introductory period.

Physical Expectations:

• Keyboarding, filing, phone work, and extensive computer use.
• Walking, standing, bending, reaching, and lifting under 30 lbs. as needed.
• Visual acuity including close and peripheral vision.
• Manual dexterity for office equipment operation.
• Good hearing and speaking ability for business communication.

Environmental Expectations:

Work occurs in a typical office environment with exposure to contagious diseases. Interaction with distressed or ill individuals may be stressful and require prioritization skills.