Medical Receptionist

Mercy Medical Center, Inc.; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Baltimore seeks a Patient Service Representative to provide exceptional customer service in both inpatient and outpatient settings. This role requires attention to detail, teamwork, and the ability to communicate effectively while ensuring patients receive high-quality care.

Qualifications

• Must possess a High School Diploma or GED.
• Experience in fast-paced healthcare settings preferred.
• Ability to read, write, and speak English understandably.

Responsibilities

• Provide excellent customer service to enhance patient experience.
• Support the team's roles and cross-train as needed.
• Ensure confidentiality of patient and financial information.

Skills

Computer proficiency

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Meditech

Epic

Performance Manager/NetLearning

Job description

Summary

The Patient Service Representative demonstrates appropriate customer service and hospitality practices to enhance the perception of the all customers of the department as a healing and compassionate environment for both inpatient and outpatient setting. The PSR is to provide excellent customer service using professionalism and proficiency. Must be a person who pays attention to detail and likes to be a team player. This position is cross trained for and fills in for other members of the team as needed. Every employee is expected to support the goals and mission of Mercy Medical Center, in particular, the commitment to providing all patients easy access to high quality care, service and value. Mercy requires that all employees uphold its mission, including confidentiality of all patient and financial information and treating all patients with dignity and compassion

Requirements

Education:

• Must possess High School Diploma or GED
• Experience preferred in a fast paced OB/GYN practice, or healthcare/medical practice setting

Knowledge, Skills and Abilities:

• • Microsoft Word, Power Point, Excel

• • Microsoft Outlook

• • Meditech (if applicable to position)

• • Epic (if applicable to position)

• • Performance Manager/NetLearning

Other SKills

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.