Medical Reception Supervisor - Plastic & Reconstructive Surgery Arbor Park

AAPC; Michigan; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented workplace culture

Meaningful work in patient care

Job summary

Trinity Health IHA Medical Group is seeking a Medical Reception Supervisor to oversee Medical Records and Medical Reception staff, aligning operations with practice leadership. You’ll drive efficient patient flow, customer and staff satisfaction, and productivity to meet goals.

Responsibilities include supervising daily operations, coordinating scheduling and attendance, communicating with leadership, and assisting with budget oversight.

Qualifications

• Education: High School graduate or equivalent with coursework in supervision.
• Associate's or Bachelor's degree in Management or Healthcare Administration preferred.
• Minimum of 3 years' experience in a medical office; supervisory experience preferred.

Responsibilities

• Oversee day-to-day operations of medical records and medical reception.
• Coordinate scheduling, timekeeping, and attendance; fill in as receptionist when needed.
• Communicate with leadership and staff to ensure compliant, efficient operations.
• Assist in development and oversight of the office budget.

Skills

Supervisory experience

Medical office experience

Scheduling

Education

High School diploma

Associate's or Bachelor's in Management/Healthcare Administration

Job description

Employment Type:

Full time

Shift:

Description:

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join our team. Responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. This includes accountability for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

What You'll Do:

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.

• Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests. Fills in as medical receptionist when needed.

• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.

• Manages clerical audits, internal and external, for the office.

• Assists in the development and oversight of the office budget.

General Requirements:

• EDUCATION: High School graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate's or Bachelor's degree in relevant field (Management, Healthcare Administration, etc.)

• CREDENTIALS/LICENSURE: None

• MINIMUM EXPERIENCE: Minimum of 3 years' experience working in a medical office, with reception or cross-trained medical assisting duties required. Prior supervisory experience strongly preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.

• Opportunities for career growth and professional development.

• Supportive, team-oriented workplace culture.

• Meaningful work helping patients access the care they need.

• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran