Medical Reception: Newport Chafee

East Bay Community Action Program; Newport (RI); On-site; USD 24,796 - 27,552; Full time

Job summary

East Bay Community Action Program (EBCAP) is seeking a Medical Receptionist for the Newport Chafee Medical site. This full-time role is the welcoming face for patients, handling registrations, scheduling, insurance verification, and payments with accuracy and confidentiality.

You will support multiple locations across the medical, behavioral health, and dental programs, ensuring professional, patient-centered service and smooth daily operations.

Qualifications

• Front desk experience in healthcare or related setting preferred.
• Ability to handle patient registrations, scheduling, and payments accurately.
• Familiarity with electronic medical records and HIPAA requirements.

Responsibilities

• Deliver outstanding customer service to patients, families, and staff.
• Greet, check in, verify demographics and insurance information.
• Schedule, confirm, reschedule, and cancel appointments.
• Process payments and maintain confidential records.
• Maintain a clean, welcoming reception and waiting area.
• Enter and verify patient information in EMR systems.
• Scan and index documents per standards, generate reports.

Skills

Customer service

Multitasking

Attention to detail

Professional communication

HIPAA compliance

Data entry

Teamwork

Phone etiquette

Education

High school diploma or equivalent

Associate degree in Healthcare Administration or related field

Tools

NextGen EMR

Microsoft Office

Job description

Medical Reception: Newport Chafee

Department: Medical

Employment Type: Full Time

Location: Newport - Chafee Medical

Reporting To: Jo-El Correia

Compensation: $18.00 - $20.00 / hour

Description

Be the welcoming face of healthcare and play a vital role in connecting patients to the care they need. As a Clinical Receptionist, you'll help create a positive patient experience from the moment someone walks through the door or calls the clinic. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service while supporting high-quality healthcare operations.

Job Description

The Clinical Receptionist serves as the first point of contact for patients and visitors, helping ensure an efficient, professional, and welcoming experience across EBCAP's medical, behavioral health, and dental programs. This role supports daily clinic operations through patient registration, appointment scheduling, insurance verification, payment processing, and accurate documentation within electronic medical record systems.

Success in this role requires excellent communication skills, strong attention to detail, and a commitment to maintaining confidentiality, compliance, and exceptional customer service.

Work Schedule

• Regular clinic hours with flexibility to support patient access and operational needs.
• Required availability for Tuesday and Thursday evening clinic hours.
• Required availability for a rotating Saturday half-day schedule.

Key Responsibilities

Patient Experience & Front Desk Operations

• Deliver outstanding customer service to patients, families, staff, and community partners.
• Greet and check in patients while ensuring all demographic and insurance information is current and accurate.
• Schedule, confirm, reschedule, and cancel appointments to support efficient provider schedules and patient access.
• Process patient payments, copays, and other transactions accurately and confidentially.
• Maintain a welcoming, clean, and organized reception and waiting area.

Administrative & Documentation Support

• Accurately enter, update, and verify patient information within electronic medical and dental record systems.
• Scan, index, and upload required documentation according to organizational standards and compliance requirements.
• Process incoming and outgoing correspondence and maintain organized filing systems.
• Generate and review reports that support clinic operations and productivity monitoring.

Communication & Care Coordination

• Manage high-volume telephone systems and ensure calls are handled promptly, professionally, and accurately.
• Provide patients with information regarding appointments, insurance requirements, financial responsibilities, and available services.
• Assist patients through registration and consent processes while maintaining HIPAA compliance.
• Collaborate with clinical and interdisciplinary teams to support referrals and integrated care services.

Operational Support

• Complete opening and closing procedures to ensure clinics are prepared for daily operations.
• Monitor and communicate office supply needs.
• Support site-specific operations, including screening procedures, exam room turnover, and dental workflows when necessary.
• Participate in staff meetings, training programs, and quality improvement activities.
• Perform additional duties as assigned to support departmental and organizational goals.

Skills, Knowledge and Expertise

Successful candidates will demonstrate:

• Exceptional customer service and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy healthcare environment.
• Professional telephone etiquette and communication skills.
• Sound judgment and problem-solving abilities.
• Excellent data entry accuracy and record management skills.
• Commitment to confidentiality and compliance standards.
• Flexibility and adaptability when supporting multiple locations and changing operational needs.
• Ability to work collaboratively as part of a multidisciplinary team.

Required Education

• High school diploma or equivalent required.
• Associate degree in Healthcare Administration, Business, or a related field preferred.

Required Experience

• Prior customer service experience required.
• Experience in a healthcare, dental, or behavioral health setting preferred.
• Familiarity with medical records procedures helpful.

Knowledge

• Clinical office procedures and standard office equipment.
• Electronic medical record systems (NextGen training provided).
• Microsoft Office applications.
• Multi-line telephone systems.
• Customer service and patient communication best practices.

Licenses / Certifications

• Basic Life Support (BLS) certification required.

Preferred Qualifications

• Experience utilizing electronic medical or dental record systems.
• Knowledge of clinical office workflows and healthcare terminology.

Benefits

For full-time employees working 30-40 hours per week, EBCAP offers:

• Comprehensive medical and dental insurance plans
• Supplemental vision insurance
• Flexible spending accounts
• 403(b) retirement plan with employer matching
• Employer-paid life insurance and long-term disability coverage
• Generous paid time off, including vacation, holidays, personal days, and sick time
• Mileage reimbursement
• Tuition reimbursement
• Employer-paid training and CEU opportunities
• Employee Assistance Program (EAP)