Patient Services Technician / Front Desk Receptionist

Central-Texas-Heart-Center; Bryan (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance (paid 100% by the-em/

Dental insurance

Disability insurance

Vision insurance

Life insurance

Employee assistance program

Paid Time Off

Holiday Pay

Personal Time Off

Job summary

Central-Texas-Heart-Center in Bryan, Texas is seeking a dedicated medical receptionist to check in patients, schedule appointments, and assist with basic billing in a fast-paced clinic.

You should be comfortable using ECW EMR, provide outstanding customer service to patients and staff, and maintain accurate records, multi-task across departments, and balance daily payments with cash drawers. Bilingual helpful; full-time, on-site position with health insurance and retirement benefits.

Qualifications

• Experience as a medical receptionist including patient check-in and scheduling appointments.
• Familiarity with ECW EMR systems and strong computer skills.

Responsibilities

• Check patients in promptly and accurately in a fast-paced medical setting.
• Collect payments for balances due, co-pays, and coinsurance.
• Ensure patient information is updated in EMR at each visit (verify ID and insurance).
• Knowledge of insurance benefits, referrals, and authorizations.
• Scan and index documents.
• Manage multiple doctors’ schedules.
• Maintain strong oral and written communication.
• Stay organized and handle downtime efficiently.
• Provide excellent customer service to patients and staff.

Skills

Medical receptionist experience

ECW EMR familiarity

Customer service

Bilingual (English/Spanish)

Job description

We are looking for an individual who has previous experience working as a medical receptionist, checking in patients and scheduling appointments. The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.

Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus.

Shift schedule

Mon-Thurs, 7:45-4:45p most days (occasionally 8-5p), and Fri 7:45-12p.

Main duties include

• Check patients in promptly and accurately in a fast-paced medical setting.
• Collect payments from the patient for their balance due, co-payments and/or coinsurance.
• Ensure information is updated and accurately recorded in patient medical record at each visit (checking ID and insurance).
• Must have experience and knowledge of different types of insurance benefits/referrals/authorizations.
• Scanning/indexing documents.
• Managing multiple doctors’ schedules.
• Must possess strong oral and written communication skills.
• Must be detail-oriented, excel at staying organized, and manages down time efficiently.
• Must be comfortable working in a fast-paced environment.
• Enjoys working with patients and diffuses situations by providing excellent customer service.
• Must have working knowledge of balancing daily batches of payments and cash drawer balancing.
• Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.
• Eager to assist across other departments and perform all other duties as assigned.

Benefits

• 401 (k) and matching.
• Health Insurance (paid 100% by employer).
• Dental insurance.
• Disability insurance.
• Vision insurance.
• Life insurance.
• Employee assistance program.
• Paid Time Off.
• Holiday Pay.
• 8 hours of Personal Time Off.