Patient Services Technician / Front Desk Receptionist

HEART OF CENTRAL TEXAS INDEPENDENT LIVING CENTER INC; Bryan (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Disability insurance

Vision insurance

Life insurance

Employee assistance program

Paid Time Off

Holiday Pay

Personal Time Off

Job summary

HEART OF CENTRAL TEXAS INDEPENDENT LIVING CENTER INC. is seeking a medical receptionist in Bryan, TX. You will check in patients, schedule appointments, and handle payments in a fast-paced clinic using ECW EMR.

The ideal candidate has prior receptionist experience, strong customer service, and is comfortable multitasking while maintaining accurate patient records and coordinating with multiple doctors. Bilingual is a plus. Shift: Mon-Thu 7:45–4:45, Fri 7:45–12.

Qualifications

• Experience as medical receptionist.
• Familiar with checking in patients and scheduling.
• Experience with insurance benefits/referrals/authorizations.
• Strong customer service skills.
• Proficient in EMR (ECW).
• Bilingual is a plus.

Responsibilities

• Check patients in promptly and accurately.
• Collect payments from patients for balances, co-pays, and coinsurance.
• Update patient records with ID and insurance at each visit.
• Know insurance benefits/referrals/authorizations.
• Scan/index documents.
• Manage multiple doctors’ schedules.
• Demonstrate strong oral and written communication skills.
• Be organized and handle downtime efficiently.
• Work well in a fast-paced environment.
• Provide excellent customer service to patients.
• Balance daily cash batches.
• Take directives from staff and assist across departments.
• Assist other departments as needed.

Skills

Receptionist exp

Patient check-in

Scheduling

ECW

Bilingual

Payments

Cash handling

Multitasking

EMR

Communication

Tools

ECW EMR

Job description

• Scanning/indexing documents.

We are looking for an individual who has previous experience working as a medical receptionist, checking in patients and scheduling appointments.

The ideal candidate will be familiar with ECW and demonstrate excellent customer service skills with patients and other staff through a variety of communication platforms.

Must be self-motivated, dependable, organized, and must possess a strong ability to multitask. Must possess adequate computer skills with the ability to efficiently navigate/utilize electronic medical records. Bilingual a plus.

Shift schedule:

Mon-Thurs, 7:45-4:45p most days (occasionally 8-5p), and Fri 7:45-12p.

Main Duties Include

• Check patients in promptly and accurately in a fast-paced medical setting.


• Collect payments from the patient for their balance due, co-payments and/or coinsurance.


• Ensure information is updated and accurately recorded in patient medical record at each visit (checking ID and insurance).


• Must have experience and knowledge of different types of insurance benefits/referrals/authorizations.


• Scanning/indexing documents.


• Managing multiple doctors’ schedules.


• Must possess strong oral and written communication skills.


• Must be detail-oriented, excel at staying organized, and manages down time efficiently.


• Must be comfortable working in a fast-paced environment.


• Enjoys working with patients and diffuses situations by providing excellent customer service.


• Must have working knowledge of balancing daily batches of payments and cash drawer balancing.


• Possesses the ability to take directives from various levels of staff and assume responsibility for assignments.


• Eager to assist across other departments and perform all other duties as assigned.

Benefits

• 401 (k) and matching.


• Health Insurance (paid 100% by employer).


• Dental insurance.


• Disability insurance.


• Vision insurance.


• Life insurance.


• Employee assistance program.


• Paid Time Off.


• Holiday Pay.


• 8 hours of Personal Time Off.