Medical Readiness Case Coordinator

LAUKOA; Rancho Cordova (CA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation and sick leave

Employer-paid life and AD&D insurance

Employee Assistance Program

Flexible work environment

Critical illness coverage

Accident insurance

Identity theft coverage

Pet insurance

Job summary

LAUKOA is seeking full-time Case Management Care Coordinators to support the California Army National Guard. You will manage medical and dental case files, track referrals, document properly, and process claims to maintain service member readiness.

You will work with case managers, unit representatives, and readiness personnel to ensure accurate, timely processing. This role involves occasional travel within California, weekend Medical Readiness Events, and a Service Contract Act benefits

Qualifications

• Associate degree in human services or related field or equivalent work experience.
• Minimum of 2 years' experience with individuals with medical or dental conditions.
• Strong customer service and interpersonal communication skills.
• Familiarity with clinical assessment tools and documentation standards.
• Ability to work independently and as part of a team.
• Comfortable interacting with diverse populations and maintaining HIPAA standards.
• Eligible for government system access and CAC issuance.

Responsibilities

• Provide case coordination and medical/dental documentation processing.
• Manage case files, tracking deployment limiting conditions and closures.
• Submit referrals, lab results, and profile documentation to appropriate personnel.
• Support Medical Readiness Events by processing charts and screenings.
• Conduct quality assurance on medical records and remediation workflows.
• Maintain referral and profiling documentation within specified timelines.
• Review Army/DoD guidelines for medical/dental statuses.
• Educate Service members on HIPAA privacy and resource availability.
• Support claims processing and billing; track and route medical claims.
• Coordinate with administrators for timely medical claims processing.
• Maintain HRR by scanning and indexing documents in DoD systems.
• Document all Service member contact in Army systems; run deployment fitness reports.
• Assist nurse case managers with administrative functions.

Skills

Customer service

Interpersonal communication

HIPAA compliance

Independent worker

Team collaboration

Education

Associate degree or equivalent

Tools

MEDCHART

MODS

AHLTA/MHS Genesis

JLV

Job description

LAUKOA is seeking full-time Case Management Care Coordinators to support the California Army National Guard. You will manage medical and dental case files, track referrals, document properly, and process claims to maintain service member readiness.

You will work with case managers, unit representatives, and readiness personnel to ensure accurate, timely processing. This role involves occasional travel within California, weekend Medical Readiness Events, and a Service Contract Act benefits