Case Management Care Coordinator

LAUKOA; Rancho Cordova (CA); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation and sick leave

Employer-paid life and AD&D insurance

Employee Assistance Program

Flexible work environment

Critical illness coverage

Accident insurance

Identity theft coverage

Pet insurance

Job summary

LAUKOA is seeking full-time Case Management Care Coordinators to support the California Army National Guard. You will manage medical and dental case files, track referrals, document properly, and process claims to maintain service member readiness.

You will work with case managers, unit representatives, and readiness personnel to ensure accurate, timely processing. This role involves occasional travel within California, weekend Medical Readiness Events, and a Service Contract Act benefits

Qualifications

• Associate degree in human services or related field or equivalent work experience.
• Minimum of 2 years' experience with individuals with medical or dental conditions.
• Strong customer service and interpersonal communication skills.
• Familiarity with clinical assessment tools and documentation standards.
• Ability to work independently and as part of a team.
• Comfortable interacting with diverse populations and maintaining HIPAA standards.
• Eligible for government system access and CAC issuance.

Responsibilities

• Provide case coordination and medical/dental documentation processing.
• Manage case files, tracking deployment limiting conditions and closures.
• Submit referrals, lab results, and profile documentation to appropriate personnel.
• Support Medical Readiness Events by processing charts and screenings.
• Conduct quality assurance on medical records and remediation workflows.
• Maintain referral and profiling documentation within specified timelines.
• Review Army/DoD guidelines for medical/dental statuses.
• Educate Service members on HIPAA privacy and resource availability.
• Support claims processing and billing; track and route medical claims.
• Coordinate with administrators for timely medical claims processing.
• Maintain HRR by scanning and indexing documents in DoD systems.
• Document all Service member contact in Army systems; run deployment fitness reports.
• Assist nurse case managers with administrative functions.

Skills

Customer service

Interpersonal communication

HIPAA compliance

Independent worker

Team collaboration

Education

Associate degree or equivalent

Tools

MEDCHART

MODS

AHLTA/MHS Genesis

JLV

Job description

Salary: $30.46 Per Hour

Position Summary

Position Summary: LAUKOAis seeking full-time Case Management Care Coordinators to support the California Army National Guard (CA ARNG). This position plays a critical role in maintaining Service Member medical and dental readiness by managing cases, tracking referrals, documentation, and medical claims. Coordinators work closely with case managers, unit representatives, and readiness personnel to ensure accurate and timely processing of health information. This is a full-time role supporting both daily operations and weekend Medical Readiness Events (MREs) as needed. LAUKOA delivers health readiness services that meet the deployment requirements of the CA ARNG. This position is Service Contract Act which is subject to Health & Welfare benefits

DUTIES AND RESPONSIBILITIES COULD INCLUDE:

• Provide case coordination, medical/dental documentation processing, profile management and tracking of deployment limiting conditions.
• Independently manage medical and dental case files, ensuring timely updates and closure of discrepancies.
• Utilize multiple DoD systems including:
  • MEDCHART (eCase, eMMPS, HRR, DenClass)
  • MODS (MEDPROS Web Data Entry, Medical Readiness Portal)
  • Joint Longitudinal Viewer (JLV)
  • CAARNG Medical Non-Deployable (MND) tracking system
• Submit case referrals, lab results, and profile documentation to case managers, medical review officers (MROs), and dental officers as appropriate.
• Support Medical Readiness Events (MREs) by processing charts, conducting screenings, and flagging non-deployable Service members.
• Conduct quality assurance checks on incoming medical/dental records and initiate remediation workflows.
• Process and maintain referral and profiling documentation within identified specific timelines.
• Review and track required medical/dental status' specific to Army and DoD guidelines.
• Provide HIPAA-compliant education to Service members on lifestyle modifications, referral processes, and resource availability.
• Support claims processing and billing:
  • Track, submit, and route medical claims for payment
  • Maintain billable encounter logs and databases
• Liaise with identified administrators to ensure accurate and timely processing of medical claims.
• Facilitate and track case management for Service members including those returning from deployments.
• Maintain health readiness records (HRR) through scanning, indexing, and uploading of civilian/military medical documents in the Army system(s) of record.
• Coordinate and document all Service member contact in the preferred Army system (email, phone, interview).
• Run and interpret specific reports to inform deployment fitness status.
• Support patient education, release-of-information documentation, and privacy briefings.
• Assist nurse case managers with administrative functions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

Required

• Associate degree in human services or related field, OR equivalent work experience
• Minimum of 2 years' experience working with individuals experiencing medical or dental conditions
• Strong customer service and interpersonal communication skills
• Familiarity with common clinical assessment tools and documentation standards
• Demonstrated ability to work independently and as part of a team
• Comfortable interacting with diverse and occasionally difficult populations
• Ability to maintain HIPAA standards and handle sensitive medical information appropriately
• Eligible for government system access and CAC issuance

Preferred

• Working knowledge of AR 40-501, AR 40-502, DA PAM 40-502, and other IMR and deployment-related guidance
• Prior experience in military medical/dental readiness or administrative processing
• Familiarity with military culture (e.g., veteran, military family member, or volunteer)
• Experience supporting mobile or field-based medical clinics
• Proficiency in AHLTA/MHS Genesis, and other DoD systems
• Proficiency with military medical administrative systems, including MEDCHART and MODS

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• May require some travel throughout California
• Occasionally required to stand or walk during MREs
• Continually required to sit, concentrate, and use a computer
• Must be able to lift/carry medical records or screening equipment occasionally

LAUKOA is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits

• medical, dental, and vision insurance
• a 401(k) program with employer match
• paid vacation and sick leave
• employer-paid basic life and AD&D insurance
• an Employee Assistance Program
• a flexible work environment
• critical illness coverage
• accident insurance
• identity theft coverage
• pet insurance

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.