Medical Practice Representative III - OB/GYN

University of Maryland Faculty Physician's Inc.; Baltimore (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

University of Maryland Faculty Physician’s Inc. in Baltimore, MD is seeking a Front Desk/Office Support professional.

The role handles all medical leave documentation, front desk coverage across ambulatory sites, and patient scheduling to support efficient operations and patient care. The position requires a GED or high school diploma and 3–5 years of medical office experience, with knowledge of payer requirements, billing, and GE Front Desk software.

Qualifications

• High school diploma or GED.
• Three to five years medical office experience.
• Current knowledge of payer requirements for referrals and pre-authorization.
• Experience in front and back office operations.
• Knowledge of billing and coding for medical services.
• Strong customer service skills.
• PC proficiency.

Responsibilities

• Manages all requests for Family and Medical Leave and other medical certifications.
• Provides front desk coverage and acts as front desk float across ambulatory sites.
• Schedules patients for evaluations and re-evaluations.
• Explains patient responsibilities (referrals, co-pays, IDs, insurance cards) at check-in.
• Maintains accurate patient demographic and insurance information for payment.
• Operates GE Practice Management System accurately.

Skills

Customer service

Front desk operations

Scheduling

Communication

PC proficiency

Education

High school diploma or GED

Tools

GE Front Desk

GE Practice Management System

Billing/coding knowledge

Job description

Job Details

Posting Details

• Posted on August 7, 2026

Locations

Showing 1 location
OBGYN Penn St. Clinic
Baltimore, MD 21201, USA

• On-site
• Hourly Range : $18.99 USD to $28.51 USD
• Front Desk
• Full-Time
• Requisition #: MEDIC009757

Description

Responsible for managing all requests for Family and Medical Leave, Short-Term Disability, and other medical certification documentation for all OB/GYN ambulatory sites. Provide front desk coverage as needed and function as front desk float across ambulatory sites to support operation and patient care needed; other duties as assigned.

ESSENTIAL FUNCTIONS

• Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
• Serves as lead worker and trainer for junior level staff.
• Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
• Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
• Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs.
• Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Three to five years medical office experience
• Current knowledge of payer requirements for referrals and pre-authorization
• Experience in front and back office operations
• Knowledge of billing and coding for medical services
• Strong customer service skills
• PC proficiency

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position.Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement.More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.