Medical Practice Representative III - OB/GYN

University of Maryland Faculty Physicians; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading health care institution in Baltimore is seeking a Medical Practice Representative III to oversee front desk operations. The role involves training staff, managing patient schedules, and ensuring compliance with payer contracts. Ideal candidates have 3-5 years of medical office experience and strong customer service skills. This is a full-time position offering a comprehensive rewards package.

Qualifications

• 3-5 years medical office experience is preferred.
• Current knowledge of payer requirements for referrals and preauthorization.
• Experience in front and back office operations.

Responsibilities

• Oversee and troubleshoot scheduling and patient service issues.
• Serve as lead worker and trainer for junior staff.
• Schedule patients for evaluations and treatment.

Skills

Customer service skills

PC proficiency

Education

High school diploma or GED

Job description

Medical Practice Representative III - OB/GYN

Performs front desk leadership functions with or without direct supervisory responsibilities. May oversee and troubleshoot scheduling and/or patient service issues; serves as lead worker and trainer for junior level staff; and other duties as assigned.

Essential Functions

• Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
• Serves as lead worker and trainer for junior level staff.
• Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check‑in).
• Demonstrates the ability and understanding of FPI policy for cash collection, including collecting co‑payments, outstanding balances and posting accurately and efficiently in the GE Front Desk Credit Card Module.
• Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
• Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs.
• Schedules patients for evaluations, re‑evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices.

Education and Experience

• High school diploma or general education degree (GED) preferred.
• Three to five years medical office experience.
• Current knowledge of payer requirements for referrals and preauthorization.
• Experience in front and back office operations.
• Knowledge of billing and coding for medical services.
• Strong customer service skills.
• PC proficiency.

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Hospitals and Health Care