Medical Practice Manager

Fair Haven Community Health Care; New Haven (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

AFLAC plan

Paid holidays

Tuition reimbursement

Job summary

Fair Haven Community Health Care seeks a Practice Manager to lead operations at one or more locations, oversee access services, and optimize appointment scheduling and registration to ensure patient flow. You will collaborate with clinicians and staff to match schedules to demand, maintain staffing levels during extended hours, and monitor KPIs to drive care quality and patient satisfaction.

The role requires a Bachelor's degree and 3+ years of progressive management in medical settings; Epic

Qualifications

• Requires Bachelor's degree and 3+ years progressive management in a medical practice or integrated health system.
• Strong knowledge of healthcare operations, scheduling systems, and staffing protocols with proven process-improvement skills.
• Epic experience is required and proficiency with healthcare management software and scheduling tools.

Responsibilities

• Provide leadership, management and oversight of practice operations at one or more FHCHC locations.
• Oversee and optimize patient access, focusing on appointment scheduling and registration processes.
• Collaborate with clinicians and administrative staff to align schedules with patient demand and extend hours as needed.
• Ensure adequate clinical and support staffing during extended hours and coordinate care delivery across shifts.
• Monitor KPIs related to patient access and appointment availability; resolve issues promptly and drive continuous improvement.
• Ensure compliance with regulations and FHCHC policies; train staff and monitor performance.
• Participate in special projects and other duties as assigned.

Skills

Healthcare operations

Staffing protocols

Process improvements

Education

Bachelor's degree

Tools

Epic

Scheduling tools

Job description

Fair Haven Community Health Care

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

The Practice Manager will provide leadership, management and oversight of the practice operations of one or more of our health center locations and be will be responsible for overseeing and optimizing all aspects of access services while maximizing resource utilization to ensure high-quality care delivery and patient satisfaction.

Practice Manager, the Practice Manager will serve as the primary point of contact for site operations and day-to-day challenges. Manage patient access teams to ensure efficient appointment scheduling and registration processes.

Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.

Ensure adequate clinical and support staffing levels during extended hours of operation.

Coordinate with clinical teams to maintain seamless care delivery during all shifts.

Monitor key performance indicators (KPIs) related to patient access, such as appointmentavailability.

Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff

Proactively solve problems, administrative issues, or patient complaints in a timely manner.

Use data insights to identify areas for improvement and implement solutions.

Participates in additional special projects and other duties as assigned

Bachelor's degree required; Three or more years progressive management experience in a medical practice or integrated health system is also required. Strong knowledge of healthcare operations, scheduling systems, and staffing protocols with demonstrated skills in implementing process improvements to enhance access and streamline workflows is essential.

Proficiency in healthcare management software and scheduling tools. Epic experience is required.

Familiarity with regulatory requirements and best practices in patient access management.

Medical Template Specialist

Benefits

• Major medical, dental and vision
• Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
• Paid Holidays
• Tuition reimbursement

Requirements

At Fair Haven Community Health, our culture is at the heart of everything we do. We are committed to improving the health and well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive.

American with Disabilities Requirements

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.