Medical Practice Call Center Associate

North-American-Medical-Associates; Cherry Hill Township (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

PTO

401k

Other benefits

Job summary

North American Medical Associates (NAMA) is seeking a Call Center Associate to support patient communications, verify information, and schedule appointments. You will work from a call center environment and contribute to high-quality service for patients and providers.

The role offers benefits and opportunities for growth within a fast-paced organization dedicated to improving patient outcomes and experience.

Qualifications

• Basic proficiency in Microsoft Office and working knowledge with Electronic Medical Records.
• Previous healthcare call center experience preferred.
• Strong data entry and patient information verification skills.

Responsibilities

• Assist callers and transfer as needed in a friendly, informative manner.
• Verify patient information and insurance details during calls.
• Schedule appointments using department-specific protocols and reschedule as needed.
• Maintain open communication with staff and update patient records accurately.

Skills

Microsoft Office

EMR systems

Healthcare Call Center experience

Education

High School diploma or equivalent

Tools

Electronic Medical Records software

Job description

About the Organization North American Medical Associates is a fast-growing multi-specialty medical practice with a team of doctors and professionals devoted to the art of diagnosing, managing and treating disorders. We also aim to go beyond treatment to improve a patient's quality of life.

We provide care that is personalized for each patient. We offer a variety of services ranging from interventional procedures, therapy, medication management along with minimally invasive surgery including permanent placement of dorsal column stimulators. Our goal is to improve quality of life and provide an enhanced sense of wellbeing through an integrated approach. Our providers are board certified pain specialists with primary board certifications in either Anesthesiology.

We have affiliations with organizations like Virtua, Jefferson Health, Cooper Medical Center in NJ, Jefferson Health, Main Line Health in PA.

NAMA is a fast-paced organization that values our employees and our providers, while serving our communities. We offer excellent benefits, that includes healthcare benefits, PTO and 401k.

Description

North American Medical Associates (NAMA) is a growing organization with a team of doctors and professionals devoted to the art of pain management: diagnosing, managing, and treating chronic pain conditions and neurological disorders. We also aim to go beyond treatment of pain, to improve your quality of life and productivity.

We are looking for a Call Center Associate who can communicate with our patients with compassion and respect. The Associate will:

• Assist all callers as needed and transfer accordingly in a friendly informative manner while advising caller if a direct number could be dialed next time they call.
• Verify via the telephone all patient information including demographic and insurance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early and what supporting documents to bring.
• Update the in-house system with identified changes in patients accounts of all demographic information including correct spelling of names, address, guarantor's information for children, birth date, social security etc. with a high degree of accuracy at all patient contacts.
• Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy.
• Conduct all cancellations of providers' schedules and the rescheduling of their patients.
• Maintain open communication lines with all staff.
• Perform other duties as assigned in support of mission and as required to ensure delivery of consistent high-quality services.
• Hourly rate $18 and up depending on experience
• Benefits: Medical, Dental, Vision, Prescription, PTO, 401k and other miscellaneous benefits

Position Requirements

• High School diploma or equivalent, required.
• Basic proficiencyt in Microsoft Office and working knowledge with Electronic Medical Records.
• Piror Healthcare Call Center experience preferred

Full-Time/Part-Time Full-Time

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

tags $18 per hour and up depending on experience. Benefits: Medical, Dental, Vision, Prescription, PTO, 401k and other miscellaneous benefits.

This position is currently accepting applications.