Compassionate Medical Call Center Associate

North-American-Medical-Associates; Cherry Hill Township (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

PTO

401k

Other benefits

Job summary

North American Medical Associates (NAMA) is seeking a Call Center Associate to support patient communications, verify information, and schedule appointments. You will work from a call center environment and contribute to high-quality service for patients and providers.

The role offers benefits and opportunities for growth within a fast-paced organization dedicated to improving patient outcomes and experience.

Qualifications

• Basic proficiency in Microsoft Office and working knowledge with Electronic Medical Records.
• Previous healthcare call center experience preferred.
• Strong data entry and patient information verification skills.

Responsibilities

• Assist callers and transfer as needed in a friendly, informative manner.
• Verify patient information and insurance details during calls.
• Schedule appointments using department-specific protocols and reschedule as needed.
• Maintain open communication with staff and update patient records accurately.

Skills

Microsoft Office

EMR systems

Healthcare Call Center experience

Education

High School diploma or equivalent

Tools

Electronic Medical Records software

Job description

North American Medical Associates (NAMA) is seeking a Call Center Associate to support patient communications, verify information, and schedule appointments. You will work from a call center environment and contribute to high-quality service for patients and providers.

The role offers benefits and opportunities for growth within a fast-paced organization dedicated to improving patient outcomes and experience.