Medical Practice Administrative Assistant

Oswego Health; Town of Fulton (NY); On-site; USD 24,000 - 29,000; Full time

Job summary

Oswego Health Medical Practice is seeking an Administrative Assistant to support onsite leadership and clinicians, ensuring efficient patient flow and adherence to policies. The role emphasizes excellent communication, confidential handling of information, and collaboration across teams.

Responsibilities include scheduling in the EHR, verifying coverage, checking in/out patients, collecting co-pays, and handling correspondence.

Qualifications

• Associate’s degree and/or three years related experience preferred.
• Customer service experience preferred.
• Health care experience preferred.

Responsibilities

• Use the electronic health record system to schedule, reschedule or cancel patient appointments.
• Verify insurance coverage for patients prior to their scheduled appointments.
• Check patients in and out for their appointments using the electronic health record system.
• Ensure all patients paperwork, demographics, insurance information, etc. is up to date.
• Collect patient co-pays and other payments as required.
• Receive and screen telephone calls, providing information with discretion and courtesy, answering inquiries and re-directing as necessary.
• Listen to voicemails and respond in a timely manner.
• Process all incoming and outgoing mail daily.
• Assist with obtaining patient medical records as needed.
• Assist practice leadership with various projects such as data collection, reports, communication follow-up, organizing and maintaining files as well as coordinating various paperwork associated with each project as requested.
• Compose correspondence, reports, meeting minutes and spread sheets as requested.
• Confidentially communicate with in-house staff and outside vendors and consultants on Oswego Health Medical Practice related information.
• Attend meetings as required and participate on committees as directed.
• Enhance professional growth and development through in-service and educational programs.
• Demonstrate supportive and empathetic communication and behavior when in contact with guests (patients, visitors, clinicians, employees, volunteers, etc.).
• Maintain discretion with sensitive, confidential information concerning clinicians, employees and patient related material, as well as information contained in letters and other documents.
• Excellent verbal and written communication skills, as well as active listening skills.
• Ability to provide superior patient experience in an office setting is required.
• Ability to work effectively and communicate effectively in a team environment; continuously looking for solutions to improve patient care.
• Ability to cost-effectively manage use of resources and supplies.

Education

Associate’s degree and/or three years related experience preferred.

Customer service experience preferred.

Health care experience preferred.

Job description

Oswego Health Medical Practice is seeking an Administrative Assistant to support onsite leadership and clinicians, ensuring efficient patient flow and adherence to policies. The role emphasizes excellent communication, confidential handling of information, and collaboration across teams.

Responsibilities include scheduling in the EHR, verifying coverage, checking in/out patients, collecting co-pays, and handling correspondence.