Medical Patient Care Coordinator

American Family Care, Inc.; Waxhaw (NC); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Bonus based on performance

Company parties

Dental insurance

Health insurance

Paid time off

Training & development

Great small business work environment

Flexible scheduling

Retirement benefit

Descrizione del lavoro

American Family Care (AFC) is seeking a clinical receptionist to accurately check patients in and out, verify insurance, and collect payments while maintaining patient records. You will help maintain patient flow and foster positive patient relations at AFC walk-in centers.

Responsibilities include greeting patients, registering them, updating records, and handling payments with accuracy. The role emphasizes excellent customer service, attention to detail, and collaboration with clinic teams in

Competenze

• High School graduate or equivalent.
• Basic computer knowledge, e.g., Microsoft Office.
• Positive customer service skills.
• Clear and articulate phone mannerisms.

Mansioni

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Conoscenze

Customer service

Communication

Phone etiquette

Formazione

High School graduate or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.