Medical Receptionist

American Family Care; Royal Pines (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Great small business work environment

Flexible scheduling

Retirement benefit

Job summary

American Family Care (AFC) is seeking a diligent medical receptionist to accurately check in and out patients, verify insurance, and collect payments. You will maintain patient records, support patient flow, and provide outstanding customer service to every guest.

The role emphasizes accuracy, a friendly demeanor, and effective communication. Join AFC’s network that focuses on walk-in primary and urgent care across the U.S.

Qualifications

• High School diploma or equivalent required.
• Basic computer knowledge with Microsoft Office.
• Strong attention to detail and accuracy in record keeping.

Responsibilities

• Check patients in and out by verifying insurance and collecting payments.
• Maintain patient records and accounts; manage patient flow.
• Provide positive patient relations and excellent customer service.

Skills

Customer service

Accuracy

Phone etiquette

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Benefits:

• Health insurance


• Paid time off


• Vision insurance


• 401(k)


• 401(k) matching


• Bonus based on performance


• Dental insurance

Benefits/Perks

• Great small business work environment


• Flexible scheduling


• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents


• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards


• Register patients, update patient records, verify insurance accurately and timely, and check patients out


• Determine, collect, and process patient payments and address collection and billing issues


• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests


• Balance daily patient charges (cash, check, credit cards) against system reports


• Complete closing procedures by preparing closing documentation and submitting required reports


• Complete cash control procedures and secure financial assets


• Maintain complete and accurate documentation


• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.