Recepcionista médica

American Family Care Cleveland; Cleveland (TN); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Free uniforms

Opportunity for advancement

Great small business work environment

Flexible scheduling

Descripción de la vacante

American Family Care Cleveland is seeking a detail-oriented Medical Receptionist to accurately check patients in and out, verify insurance, and maintain patient records. You will help maintain patient flow and provide positive customer service at a busy AFC clinic.

The role requires basic computer skills, strong communication, and a professional appearance. Prior medical clerical experience is preferred, with opportunities for advancement within a supportive team environment.

Formación

• High School diploma or equivalent required.
• Medical clerical experience preferred.
• Basic computer skills (MS Office) and data entry accuracy.
• Positive customer service skills and professional appearance.
• Clear and articulate phone mannerisms.

Responsabilidades

• Prepare the clinic for opening by reviewing the facility and activating systems.
• Greet patients and collect initial paperwork including insurance and IDs.
• Register patients, verify insurance, and update records.
• Process patient payments and handle billing issues.
• Provide excellent customer service and assist with follow-up appointments.
• Balance daily charges and reconcile with reports.
• Complete closing procedures and reports at day end.
• Maintain complete and accurate documentation.
• Ensure smooth patient flow and address patient needs promptly.
• Perform other duties as assigned by supervision.

Conocimientos

Customer service

Cash handling

Attention to detail

Phone etiquette

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance
• Dental insurance

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.